Job Description

Consultant, Client Relationship Management - Azul

Location: Remote United States

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Delivery Manager on our remote Service Delivery team to do the best work of your career and make a profound social impact, supporting one of Dells largest customers.

What youll achieve
As a Delivery Manager, you will work to grow the client relationship by identifying new business opportunities. You will work with the delivery team to execute on contract terms and conditions and to ensure on-time delivery of projects that support the clients business. You are expected to understand the customer at local, country, region and worldwide levels to analyze requirements and contribute to customer's strategic business plan. Youll manage customer expectations by developing performance metrics & reporting, escalation management and communication plans. And youll own cost target commitments for all service delivery requirements; developing, implementing and monitoring expense controls.
You will:

* Be accountable for the client relationship management for a large, complex managed service that traverses multiple sites domestically and internationally and be responsible for managing large and highly matrixed cross functional groups of Account Delivery personnel.

* Provide monthly and quarterly reports to proactively inform customer of overall service status and health, including ongoing service activities, service improvements, recommendations for change, KPI adherence, and recommendations for service and relationship changes that create efficiency gains or mitigate risk

* Lead meetings with an executive level audience and articulate a forward-thinking service plan

* Understand customer needs across all service dimensions through regular touchpoints and governance cadence

* Monitor P&L; and ensure financial health and collaborate with delivery teams on core processes and improvement opportunities and engage with corporate level executives as needed

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Heres what we are looking for with this role:

Essential Requirements

* Financial acumen and ability to recognize financial trends and strong product/technology/industry knowledge.

* 10+ Years working with and leading heavily matrixed and cross functional teams

* 5+ Years creating measurable efficiency through process optimization and automation

* 3+ Years experience delivering a managed service to an external customer

* Must be a US Person

Dell is hiring Delivery Manager roles for multiple spaces, in addition to the essential requirements above, candidates must have technical experience and skills that match the following area:

Monitoring:

* 5+ Years managing 24x7 monitoring operations

* 5+ Years driving automation of repeatable tasks

* 5+ Years working with cross functional teams and driving tasks down to L1 personnel

* 5+ Years managing globally distributed teams

* 5+ Years building self healing automation for common issues

* 5+ Years creating visibility and dashboards with various 3rd party tools

Essential Requirements

* 12+ years of Client Relationship Management experience in a professional role with a Bachelors degree; or 8+ years with a Masters degree; or 5+ years with a PhD; or equivalent experience

* Robust product/technology/industry knowledge

* Advanced presentation skills and customer service skills

* Ability to work effectively with senior management and have Executive presentation

* Experience with cross-functional teams, as well as, strong customer service, interpersonal, organizational, and time management skills

* Must be a US Person

Desirable Requirements

* Strong proven ability to lead teams

* Advanced Degrees preferred

Heres our story; now tell us yours

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didnt stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of whats next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.