Job Description
This position reports to the hospitals CEO, with a dotted-line reporting relationship with the Corporate Regional Marketing Director. Primary responsibilities include management and implementation of overall marketing strategies encompassing advertising, community relations, media relations, internal communications and other promotions for the hospital and its affiliated medical group. The Marketing Director will collaborate with approved vendors and corporate-based marketing and communications staff to execute digital-first, multi-channel campaigns, including measurement and reporting. This position works to ensure promotions and organizational presence are consistent with CHS and hospital objectives, and facilitates the hospitals strategic planning process.
Summary:
This position reports to the hospitals CEO, with a dotted-line reporting relationship with the Corporate Regional Marketing Director. Primary responsibilities include management and implementation of overall marketing strategies encompassing advertising, community relations, media relations, internal communications and other promotions for the hospital and its affiliated medical group. The Marketing Director will collaborate with approved vendors and corporate-based marketing and communications staff to execute digital-first, multi-channel campaigns, including measurement and reporting. This position works to ensure promotions and organizational presence are consistent with CHS and hospital objectives, and facilitates the hospitals strategic planning process.
Essential duties and responsibilities include the following. Other duties may be assigned.
* Collaborates with VP, corporate teams, vendors and hospital leadership to identify and recommended marketing strategies
* Applies knowledge and experience to ensure strong, actionable creative and promotions
* Influences colleagues to ensure optimal marketability and seamless patient pathways
* Leverages the approved marketing budget to its fullest extent to drive volume and maintain positive reputation
* Serves as the marketing expert within the facility, with the ability to communicate marketing strategy with knowledge and conviction to stakeholders
* Collaborates with hospital leadership, corporate leads and approved marketing vendors in establishing and executing annual marketing plans
* Diligently seeks to measure and track ROI and KPIs related to marketing projects
* Maintains hospital website to ensure up-to-date, compliant and consumer-oriented content at all times
* Manages established timelines to ensure projects progress in a timely manner
* Shares and leverages best practices for marketing content across all owned, paid and earned media
* Serves as hospital media contact and hospital spokesperson when appropriate
* Stays abreast of overall hospital market share, service line market share, market dynamics and other data to help identify new growth strategies
* Works closely with director(s) of professional outreach to support independent physician alignment, and with practice administration to support affiliated medical group performance
* Guides market research programs, when appropriate and approved
* Supports the tenets of the Community Cares culture and organizational Strategic Imperatives
* Fosters valuable community relations and partnerships on behalf of the hospital and in support of the hospitals growth initiatives
* Remains aware of and compliant with all marketing-related guidelines and corporate policies related to communications, advertising and promotions, physician relations and other topics as applicable
Qualifications:
This position requires excellent written and verbal communication skills, proficiency with Excel, PowerPoint and Word, as well as an understanding of digital and print design. Professional writing skills are highly desired. Outstanding organizational skills are necessary to support multiple and various projects. Finally, this position requires the ability to collaborate and communicate with a multitude of key stakeholders, both internal and external.
Education/Experience:
Bachelors or masters degree in marketing, communications, journalism, or a related field. Minimum 5-7 years direct marketing experience, preferably in healthcare, with reasonable leadership experience. Strong analytical skills that demonstrate the ability to identify and act on insights that drive business results.
Franklin, TN
Community Health Systems is a Fortune 500 company based in Franklin, Tennessee. It was the largest provider of general hospital healthcare services in the United States in terms of number of acute care facilities. As of December 31, 2016, it owns, leases or operates 158 hospitals in 22 states.
In August 2015, the company announced plans to spin off 38 hospitals and its management and consulting subsidiary, Quorum Health Resources, into a new publicly traded company called Quorum Health Corporation. The company completed the spinoff of Quorum Health Corporation on April 29, 2016. Quorum owns or leases hospitals across 16 states, primarily in cities or counties with populations of 50,000 or less. It is listed on the New York Stock Exchange under the ticker symbol: QHC.
On October 3, 2016, CHS was removed from the S&P Midcap 400 and added to the S&P Smallcap 600. Under CEO Wayne T. Smith, the Company's stock has lost over 76% of its value since the year 2000.