Job Description

Job Descriptions

Job Summary

Exec Director, US Client Solutions FreeWheel, A Comcast Company empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We power the technology, data enablement, and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal results for marketers. Headquartered in New York, with offices in San Francisco, London, and Beijing.

Job Description

We seek an experienced, passionate, and highly motivated Executive Director of Client Solutions to help lead our experienced and high performing Client Solutions team to the next

stage of enterprise level client services. This position will oversee the scoping, deployment,

growth, and service of our entire software footprint across digital ad serving, order

management, and marketplaces to the largest media companies on the planet. The Executive Director will apply best practices relating to all functions and operations of the technical solutions organization including process, standard operating procedures, documentation, success metrics, and operational performance management developed from a broad and deep experience set of delivering segmented, scaled enterprise software technical solutions. This position is based in New York City, NY and reports directly to the VP, Global Client Services.

Responsibilities

Manage and develop a large team of high performing Solutions Engineers to provide

White Glove technical solutions to enterprise level clients.

Scale the organization by executing differentiated technical services models to different

client tiers focusing on delivering scalable white glove services across a diverse array of

clients.

Develop and evangelize the reuse of project solution frameworks to simplify the

solutions engineering process and improve resource productivity.

Operational strength leverage data and analytics, operating rigor, and continuous

improvement, to ensure that operations are both efficient and effective.

Work closely with the product commercialization, marketing, and account teams to

develop, maintain, and implement user adoption strategy to enable users to successfully

use technology applications and solutions effective in support of FreeWheel and client

business objectives.

Encourages and expects others to think outside the box and not be limited by existing

methods and procedures.

Interface at highest levels of our clients, prospects, and internal teams.

Develop and grow a culture of mutual respect, professional development, accountability, and laser focus on highest level client services.

Qualifications

experience leading and growing large scale enterprise level Solutions Engineering teams; work within advertising/ ad tech / media tech highly desired but not necessary.

Strong people manager with experience managing technical teams, orientated towards

professional development and fostering a collaborative culture.

Proven ability to drive large scale projects with open collaboration, strong leadership

and careful attention to internal and client requirements

Ability to quickly develop rapport and trust with senior client influencers and senior

peers in sales, account management, product, engineering, and operations.

Laser focus on adhering to and enforcing highest standards of client services excellence

Education

Bachelor's Degree

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. Thats why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.