Job Description

Your Opportunity
The Move Money Solutions division within Operational Services is responsible for moving assets into, out of, and between Schwab accounts. We play a critical role for the firm in our efforts of delivering service and an elite client experience for both retail investors and independent advisors, while providing a controlled and disciplined environment that allows our employees to feel valued and engaged. This is a Specialist role on the Enterprise Research Engine team which is responsible for reviewing high-risk money movements.

What you are good at

As a Move Money Solutions Specialist on the Enterprise Research Engine team you will work on a multi-facet team that provides client servicing and processing of time sensitive high-risk client transactions. This role requires the ability to conduct effective telephone interviews and forensic research and document the written results in the case management system in a clear and logical manner. The Specialist will interact with other teams including: Financial Crimes Risk Management, Identity Theft, and the Senior Vulnerable Investor teams to review and resolve cases in addition to communications with internal and external clients.

Key responsibilities may include:

* Receive inbound calls and make outbound calls to both retail investors and independent advisors and providing outstanding client service through direct client interactions
* Actively listen, assess client needs, research information, and recognize risks and steps to mitigate firm exposure to fraud
* Effectively managing and evaluating risk when reviewing client fund disbursements including but not limited to wire transfers, ACH, journals, checks, and international currency
* Making proper and timely escalations in situations involving: account takeover fraud, new account fraud, Senior and Vulnerable Investors, scams, and potential violations of an OFAC or AML nature
* Receiving and effectively resolving clients requests to their satisfaction and acting quickly in a high-risk environment to mitigate risk to the firm
* Work collaboratively and effectively with others in a diverse work environment
* Take initiative to perform day to day tasks with limited guidance or direct supervision

What you have

* 2+ years of experience in an operations, fraud, or client service role
* Bachelor's degree and/or equivalent work experience preferred
* Series 7 and 63 licenses preferred
* Working knowledge of Move Money Solutions systems preferred
* Expertise with financial investigations demonstrating risk-based judgement, problem solving skills and strong analytical ability
* Excellent verbal communication skills including the ability to handle client escalations
* Ability to analyze issues and develop problem solving methodology with minimal guidance
* Demonstrated skills related to individual case/workload management
* Flexible regarding both schedule and role as both may change with little notice in response to business demand
* Ability to effectively share knowledge and demonstrate subject matter expertise with team members
* Must be team-oriented, great at problem solving, able to juggle multiple priorities and excel in a dynamic and fast-moving environment









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At Schwab, Own Your Tomorrow embodies everything we do! We are committed to helping our employees unleash their potential and achieve their dreams. Our employees get to play a central role in disrupting a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth. Were a modern financial services firm that stands apart from the industry, where you can go as far as your ambition takes you.

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The posted salary range describes the minimum to maximum range for this job description in the state of Colorado. The salary range is posted in accordance with the Colorado Equal Pay for Equal Work Act. The salary range for this same position may be lower or higher in markets outside of Colorado.

As an equal employment opportunity employer, our policy is to provide equal employment opportunities to all employees and applicants without regard to any status that is protected by law. (Please click here to see policy.)

Schwab is also an affirmative action employer, focused on advancing women, minorities, veterans, and individuals with disabilities in the workplace.
We believe diversity and inclusion are part of our success as a company and our purpose of serving every client with passion and integrity.

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