Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen2019s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

Join our team as a temporary part time Technician providing excellence in servicing the customer, selling our products and integrated communications services. What are the advantages to joining our dynamic technical team? Here are just a few - paid training, tuition assistance available, tools, test equipment and a company vehicle you will need to perform your job as well as you will have rapid progressive earning potential and advancement opportunities.

The Main Responsibilities

* Analyzes and troubleshoots basic technical problems or issues.
* Reviews and discusses service order requirements and equipment requests with customers, evaluating customers, telecommunication needs and suggesting additional/alternative service as appropriate.
* Installs, maintains/repairs, and tests residential/small business telecommunication service (POTS, Hicap circuits and DSL).
* Makes splicing rearrangements on existing facilities in buried, underground, aerial and building work locations.
* Performs splicing functions on all other types of outside plant facilities where the work requires cable sheath openings
* Performs Central Office work as required to meet customer commitments
* Connects wires and cables to terminals, and attaches/detaches various kinds of hardware to wires, cables, buildings, and poles.
* Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring devices (e.g., multi-meters, volt-ohm meters).
* Performs continuity and/or conformance testing.
* Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical, digital) drawings, maps, blueprints, diagrams, etc. from supervisor or other designated employees and performs specified work.
* Works with telecom color-coded wires and cables.
* Able to accurately locate underground cables and to repair cut cable of all sizes.
* Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision.
* Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays.
* Successful completion and passage of all applicable employment assessments and interviews.

What We Look For in a Candidate

* At least 6 months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service, both POTS and HSI.
* At least 6 months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles.
* Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm's Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes).
* Working knowledge of hand and power tools.
* Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets).
* Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job.
* Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously.
* Ability to complete designated amount of work in a specified timeframe, adjusting work assignments or schedules to meet changing work-related priorities or demands.
* Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone.
* Ability to perceive differences in telecom wire and cable color.
* Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet.
* Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes).
* Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 75 pounds.
* Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather).
* A valid State driver's license with a current satisfactory driving record. CDL preferred.

What to Expect Next

Requisition : 245636

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, 201Cprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.