Job Description

Job Description
Background:

The US Consumer Operational Excellence team is the First Line of Defense (FLoD) team with a mission to enable business growth and objectives while maintaining a strong control environment. The Operational Excellence team acts as a Center of Excellence (CoE) within the business, and assists in the identification, measurement, monitoring, and management of Operational Risks related to the business products and processes. Operational risk is the risk to the current or projected business objectives and resilience arising from inadequate or failed internal processes or systems, human errors or misconduct, or adverse external events.

The Operational Excellence team leads governance and implementation of requirements related to several large-scale programs like Third Party, Customer Communication/Disclosures, Regulatory Exams, Information Security, Privacy, Financial Reporting, Physical Security, Data Management and Business Continuity/Resiliency.

In line with Amexs three lines of defense approach to risk management, the Operational Excellence team (First Line of Defense) actively works with Second Line of Defense (Global Risk, Compliance, Privacy) and Third Line of Defense (Internal Audit) teams to ensure adequate implementation of risk management framework requirements.

Job Requirements:

The Sr. Manager Operational Excellence - Consumer Banking Products and Services role will lead first line of defense operational risk activities of new US Consumer Banking products and initiatives to ensure our customer promise comes to life for our Card Members.

Key activities of the role will include:

* Manage large-scale Operational Risk programs like New Product Approval/Assessment, Corrective Action/Loss Event Resolution and Process Risk Self-Assessments
* Maintain a strong working knowledge related to new Banking products, learn best practices by reviewing industry trends and publications, receiving/attending compliance training, and networking with professional advisors, experts and peers.
* Be a trusted advisor for the product development and management teams; helping enable successful launch of products with strong preventative and detective controls
* Lead the next generation and transformation of control testing and monitoring use automation, define key risk indicators and set thresholds for review or action for different risk types.
* Partner with Compliance and Legal functions (GCO) to ensure products and processes comply with applicable laws, regulations and policies, with effective controls and rigorous testing to prove compliance.
* Identify trends, themes, tendencies that indicate emerging operational risks by analyzing data and trends in relevant metrics, loss event data and external events. Effectively communicate learnings to business partners in order to drive necessary responses and action
* Represent the US Consumer business in relevant governance forums, management committees and internal/external reviews.

Minimum Qualifications

* A strong sense of ownership and responsibility
* Drives results through leadership, people, communication and influence
* Independent, self-motivated, with an ability to adapt and be flexible in a team environment
* Knowledge of banking products, along with technology sector experience (Fintech, Consumer, Enterprise, Hardware)
* Comfortable with change, ambiguity, debate, conflict and informed risk taking
* Multi-tasker who can manage multiple streams of work concurrently
* Capacity to think laterally and convey an understanding of the big picture
* Maintains a sense of urgency and ability to prioritize/multi-task

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.