Job Description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

We are seeking a highly skilled and motivated candidate to file and manage claims related to accidents and damages involving Amazons growing transportation fleet. The Fleet Claims Specialist will be focusing on filing, managing and resolving claims related to damaged ATS assets. This is an hourly position sitting in either Nashville, TN or Tempe, AZ.

Responsibilities will include reviewing assigned claims, contacting the insured and other affected parties, initiating documentation in the claim handling system, and resolving claims. An ideal candidate brings a background in fleet maintenance and automotive claims handling, with experience managing professional relationships with multiple stakeholders, holding responsible parties accountable for asset damages and repair costs, and achieving organizational targets. This job will require exceptional communication, interpersonal, and negotiating skills with the ability to work independently.

Fleet Claims Specialist are part of the ATS Fleet team and will report to a Program Manager. A successful candidate will demonstrate the ability to work with cross-functional teams and communicate effectively across all levels of the organization. He or she will bring analytic skills and use data to drive decisions, effectively communicating insights to others in the organization.

Responsibilities include, but are not limited to:
Interact with carriers/customers to obtain facts, explain claims processes, and provide high quality service to achieve a positive customer experience
Plan and conduct investigation to determine liability and damages
Assesses actual damages associated with claims and conducts negotiations to settle claims within assigned authority and achieve the best possible outcome.
Thoroughly document and/or code the claim file and complete all claim closure and related activities in the assigned claims management system.
Use claims system to properly document files (resolution strategy, supporting evidence, negotiations, etc.).
Utilize and navigate various internal and external websites and tools to file and manage claims
Work effectively with TOM/TEM/Safety/ROC and other stakeholders to maintain a healthy asset pool
Work with TEM team members to help identify carrier caused accidents that negatively impact AZNG asset health and availability
Conduct thorough reviews of damages and determine the applicability of state law and other factors related to the claim.
Evaluate the financial value of the equipment loss.
Schedule and coordinate asset repairs with ATS preferred maintenance vendors
Refer claims to other company units to be advised on as needed (e.g., Legal, Risk, Compliance, Loss Prevention).
Basic qualifications
1+ years transportation, auto claims, or related experience
A completed Bachelors Degree from an accredited university, or 2+ years Amazon work experience
MS Office experience with proficiency with MS Excel
Ability to negotiate, analyze/solve problems; plan/organize work; express facts clearly in writing and verbally; and communicate effectively
Familiarity with the different types of transportation equipment
General understanding of transportation operations
Preferred qualifications
Bachelors degree in business, logistics, or risk management
3+ years work experience in logistics or auto claims industries
Familiar with various types / sizes of transportation equipment (tractors, trailers, etc.)
Demonstrated success working with carriers and or brokers
Understanding of US DOT regulations
Demonstrated experience using data to drive root cause elimination and process improvement

Benefits include health care (medical, dental, vision) coverage starting on day 1 as well as 401(k) with company match, holiday/overtime pay and employee discount. Amazon offers a range of fully paid Maternity and Parental Leave options for parents prior to, and following, the birth or adoption of a child. Relocation assistance is not provided.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
BASIC QUALIFICATIONS

1+ years transportation, auto claims, or related experience
A completed Bachelors Degree from an accredited university, or 2+ years Amazon work experience
MS Office experience with proficiency with MS Excel
Ability to negotiate, analyze/solve problems; plan/organize work; express facts clearly in writing and verbally; and communicate effectively
Familiarity with the different types of transportation equipment
General understanding of transportation operations

PREFERRED QUALIFICATIONS

Bachelors degree in business, logistics, or risk management
3+ years work experience in logistics or auto claims industries
Familiar with various types / sizes of transportation equipment (tractors, trailers, etc.)
Demonstrated success working with carriers and or brokers
Understanding of US DOT regulations
Demonstrated experience using data to drive root cause elimination and process improvement