Job Description

Solutions Consultant

OVERVIEW

The Solutions Consultant is responsible for helping customers implement technology solutions in a cost-effective way by determining the requirements of a project or program, creating documentation, mockups and communicating them clearly to stakeholders, facilitators, and partners. The Solutions Consultant will be required to support all Integrated Workplace Management System (IWMS) projects, helping to troubleshoot system and data issues while looking for areas of process improvement. The Solutions Consultant will be expected to bring innovation and best practices to the customer to help drive improvement and gain efficiencies. This role will collaborate effectively with all levels of leadership within the client REFM organization as a means of ensuring that their strategic initiatives are met.

This role is virtual and geography agnostic, but prefer candidates in major technology marketplaces.

ESSENTIAL FUNCTIONS

* Act as the liaison between the customer REFM stakeholders, the JLL project execution team, and the IWMS software vendor.
* Provide guidance for the customer through decision-making processes regarding cost/benefit, timelines, and operational and change management issues
* Participate in all planning sessions with the customer.
* Responsible for managing the requirements process: collecting, defining, documenting, mockup, and approvals.
* Responsible for creating documentation for:
* as-is and to-be processes, process
* Operating procedures
* Key Performance Indicators and measurement criteria
* Reporting Objectives and Solutions
* Data gathering templates and management plans
* Train end-users on IWMS functionality and processes.
* Run data queries to identify data issues and provide recommended solutions.
* Education of the Client regarding industry best practices when applicable.
* Identify and follow-through on process and functionality improvement initiatives.
* Work with varying levels within the customer organization to better understand customer needs.
* Work with the project team to drive the design and review of test cases, process change requests, and manage a projects scope, acceptance, installation, and deployment.

EDUCATION AND EXPERIENCE

* BS or BA in related discipline or related experience.
* 1+ years of experience in a Solution Consultant role with increasing responsibility
* 3 years experience in requirements analysis, documentation, and management.
* Experience on project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES

MINIMUM

* Strong problem solving and analytical abilities
* Able to communicate complex ideas in a simple and friendly manner to non-technical users
* Implementation and deployment experience with ARCHIBUS, or similar IWMS application
* Working knowledge of Microsoft Word, Excel, Project, Visio, and PowerPoint
* Experience in leading group presentations including end-user training classes

PREFERRED

* Ability to manage projects and effectively execute project-specific deliverables
* Working knowledge of ARCHIBUS, TRIRIGA, or other IWMS software.
* Conceptual to working knowledge of AutoCAD and document management.
* Conceptual to working knowledge of Facilities, Real Estate, and Asset Management industry and practices.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.