Job Description

PGIM is the diversified asset management business of Prudential Financial, Inc. (NYSE: PRU). With $1.4 trillion in assets under management, and 38 offices spanning 16 countries, PGIM is among the worlds top-10 largest asset managers. Comprised of seven self-governing asset management divisions, each PGIM business offers a distinct workplace culture that aligns with the firms ultimate objective: to provide premier service to our clients while fostering an inclusive workplace culture that is rooted in trust, respect and equality.

Our Business:

PGIM Fixed Income is a global asset manager offering active solutions across all fixed income markets. With 950 employees, the company has offices in Newark, London, Letterkenny, Amsterdam, Munich, Zurich, Tokyo, Hong Kong, and Singapore. Our business climate is a safe inclusive environment, centered around mutual respect, intellectual honesty, transparency and teamwork. Our leaders are focused on talent & culture; dedicated to fostering growth & development at all levels to develop the industry leaders of tomorrow.

Our Role:

In PGIM Fixed Income, our technology group is a dynamic, fast-paced environment, with exciting changes on the horizon under new senior leadership. We are looking for a well-rounded, senior application support engineer like you to liaise between our external vendors, end users and technology team to provide oversight and stability within our production environment. You will have proven experience in supporting complex investment management platforms and applications. This will include front-office investment systems, business support applications and complex back-office data management and automation platforms. You will identify this challenge as a unique and valuable opportunity to help drive our global technology transformation, so if this sounds interesting, then PGIM could be the place for you.

Your Role:

* Provide application support for systems used by our Quantitative Strategies, Portfolio Analytics and Investment Risk division; troubleshooting business issues, solving problems to diverse investment teams and product aligned business areas
* Ownership and accountability for the operation, monitoring and integrity of the technology platform, including complex nightly data import processes from multiple external vendors
* Triage and escalation support for members of the broader technology team including evenings and weekends on a rotation basis
* Detect support issues patterns and draw statistics from tickets collected in order to hold development teams accountable for near-term tactical and strategic fix.
* Ownership and participation in the incident and problem management processes, being accountable for resolution, root cause analysis and technology/business reporting as well as communication
* Providing oversight for the stability of the production environment within the change management process and ensuring policies are enforced
* Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or our technology organization
* Navigate the broader technology organization, build relationships to manage the teams agenda with our critical technology partners
* Interface with external vendors and their technical support/development organizations ensuring focus to resolution of issues and strategic enhancements
Proactively identify improvements and address them through independent thinking within a consensus driven team
* Work in close partnership with the development teams to identify, escalate and help persistent patterns of issues
* Partner closely with testing and release control teams to move tested code into production

Your Required Skills:

* 10+ years of experience in financial services technology, ideally with a focus in investment management.
* Strong understanding of the SDLC process, with a focus on application support and release management
* Technical fluency to use your software coding skills to automate manual processes in the production environment (python hands-on experience preferred)
* A hunger for continuous improvement, constantly looking for opportunities to improve upon the status quo and a desire to improve the support experience for our business and technology teams
* Ability to promptly escalate issues at the time of resolution in order to make them visible and seek guidance when needed
* Ability write and enrich our documentation base and prepare step by step run books to propagate the knowledge to other team members
* Experience supporting applications hosted on the cloud (AWS experience preferred)
* Experience with the use of Enterprise Scheduling/workflow software (Autosys preferred)
* Direct experience with the Atlassian product suite, including JIRA and Confluence.
* Experience using service management tools (ServiceNow preferred)
* Experience with Sybase and MS SQL Server (SQL database query and reporting experience preferred)
* Experience with the use and capabilities of ETL software, with a strong preference for Pentaho

Your Desired Skills:

* Experience working in a DevOps environment combined with a demonstrated experience in an Agile development environment
* Experience with assisting development, testing and release teams with CI/CD pipelines and containerization (Docker)
* Fluency in configuring/using modern monitoring tools desired (DynaTrace, Splunk etc.)
Knowledge of the trading lifecycle, portfolio management and trading systems throughout the full application stack
* Ability to read code, code release and release note to understand if latest releases could be at the root of problems encountered by our users or our night batches
* Ability to present technology concisely to the business locally and globally with a good understanding of the receiving audience.
* Good interpersonal and communication skills, with excellent relationship building skills across multiple organizations

Our Culture:

Prudential Financial, Inc. is focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We dont just accept differencewe celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

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Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law.

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:
If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodation.h&w@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers@prudential.com to request assistance.