Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Business Analysis Manager - IT within PNC's Retail COO organization, you will be based in Pittsburgh, PA, Kalamazoo, MI, Wilmington, DE or Brecksville, OH.

In this position you will be a senior leader on the credit card change delivery team. In this role you will lead teams of business analysts to solve for a better future state, while driving change in the current state through requirements, configuration, testing, coordination, and business impact assessments and implementations. You will work to optimize and improve upon the current state as well as jointly develop a roadmap between PNC Tech, Fiserv, TSYS and Card Change Delivery, you will be a tech liaison to gain buy-in and approval of what systems we use since we are the business owner, as well as be a liaison with product, operations, and technology to deliver change and support businesses. You will also work very closely with our vendors, managing vendor relationships and agreements used in the support of the credit card business so Fiserv, TSYS, Visa, Lockbox, Plastics, Statements, as well as driving improved vendor performance and strategic partnerships. You will also be a lead for our credit card integration as part of our acquisition of BBVA, as well as maintaining core credit card servicing platforms for day to day operations and changes.

Due to the nature of this position, we are looking for experienced leaders who have a background in managing large teams or analysts and developers who support systems and changes, somebody with a developer background with strong exposure to emerging technologies relevant to the credit card business, and somebody who has experience in leading large scale system conversions and transformation initiatives.

Job Description

* Directs in the collection and interpretation of client technical requirements in business processes and approaches.
* Leads business analysts in the collation and articulation of IT business requirements; ensures strategic alignment between IT and business functions.
* Communicates with key stakeholders on the establishment of IT project expectations and priorities, to support business processes.
* Consults on business cases, referring to the project's scope, objectives, budget, schedule and risk assessment, while considering how these aspects integrate with other IT business operations.
* Establishes IT project metrics and processes to ensure that all client requirements are fully met.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

* Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
* Live the Values - Role models our values with transparency and courage.
* Enable Change - Takes action to drive change and innovation that will transform our business.
* Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
* Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Competencies

Analytical Thinking Knowledge of techniques and tools that promote effective analysis and the ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business.

Business Process Design Knowledge of business process design techniques that encourage a critical, fresh look at key processes and focus on optimizing organizational performance; ability to apply this knowledge appropriately to diverse situations.

IT: a Business Within a Business Knowledge of IT practices and business approaches, and ability to manage the IT function in a viable and sustainable business manner.

Modeling: Data, Process, Events, Objects Knowledge of and the ability to use tools and techniques for analyzing and documenting logical relationships among data, processes or events.

Project Management Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Requirements Analysis Knowledge of methods and techniques to elicit, analyze and record required business functionality and non-functionality requirements; ability to analyze these requirements to ensure the success of a system or software development project.

Software Product Business Knowledge Knowledge of and experience with the business aspects and operation of a software product; knowledge of the install base, current uses, future plans, and product vision.

Work Experience

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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