Job Description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As a Client & Community Relations Specialist within PNC's Regional President organization, you will be based in Louisville, KY.

Job Description

* Plans and executes client and community relations activities including event planning, execution and tracking, market sponsorship activation, philanthropy, grant-making and employee engagement programs to deliver the PNC brand across the market. Partners with various PNC stakeholders. Supports line of business in executing business strategies.
* Plans and executes market initiatives/projects which may include events, sponsorship activation, grant-making and employee engagement activities to deliver the PNC brand. Prepares direct internal and external communications in support of the RP office and market.
* Supports the RP office in executing business strategies to help drive revenue across all lines of business. Produces campaign and event tracking reports showing return on investments and key initiatives. May be responsible for overseeing project budgets.
* Maintains and oversees the allocation of highly valued tickets to line of business partners, customers and prospects. Partners with the Corporate Ethics to ensure compliance with applicable policies and regulations.
* Administers/coordinates the local sponsorship and PNC Foundation grant process. Coordinates employee volunteerism, employee engagement, grant announcements and activation with local early learning centers.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

* Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
* Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Competencies

Budgeting Knowledge of, and ability to apply, policies and practices for planning and administering a budget.

Business Markets Knowledge of existing and planned markets and market-related initiatives from the perspectives of the competition, the suppliers, the customer base and the regulatory environment; ability to apply this knowledge appropriately to diverse situations.

Community Management Knowledge of, and ability to develop and use, strategies for building brand loyalty by promoting the flow of information, strengthening relationships, and encouraging productive collaboration among online community members.

Decision Making and Critical Thinking Understanding of the issues related to the decision-making process; ability to analyze situations fully and accurately, and reach productive decisions.

Effective Communications Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Effectiveness Measurement Ability to measure the quality and quantity of work effort for the purpose of improvement.

Event Management Knowledge of event management processes and activities; ability to plan, organize and execute events and to coordinate resources before, during and after an event.

Organizational Savvy and Politics Knowledge of organizational politics and political tactics; ability to effectively navigate formal and informal communication and decision-making channels.

Project Management Ability to plan, organize, monitor, and control projects, ensuring efficient utilization of technical and administrative resources, to achieve project objectives.

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.

Education

Bachelors

Disability Accommodations Statement:

The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.

The Human Resources Service Center hours of operation are Monday - Friday 9:00 AM to 5:00 PM ET.

Equal Employment Opportunity (EEO):

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents

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