Job Description

Brief Description of the Organization
Citis Global Consumer Bank (GCB) organization, a global leader in banking, credit cards and wealth management, is a critical growth engine for Citi. With a strategic focus on the U.S., Mexico and Asia, the Global Consumer Bank serves more than 110 million clients in 19 markets.

The U.S Consumer Bank (USCB) has implemented a strategy to deepen relationships across Cards and Retail and provide seamless experiences to customers nationwide. We continue to introduce industry-leading digital capabilities, redesign the client experience, and embed our services in the most popular social and e-commerce platforms, enabling customers to bank anytime, anywhere, on their channel of choice.

Job Description
We are seeking an individual who is passionate about digital accessibility to join the team as a Digital Accessibility Specialist. This individual will report into the VP, Digital Accessibility Lead, and will be responsible for guiding internal partners in digital accessibility development, testing, and remediation, as well as verifying compliance to WCAG and other accessibility standards in alignment with Citis ADA policy. This individual will be responsible for educating others on how to implement and test web pages, mobile applications, emails, PDFs, and other commonly used digital file-types for WCAG compliance. Additionally, the Digital Accessibility Specialist will assist with periodic monitoring and reporting of WCAG compliance, as well as designing test processes and procedures. Across all of these efforts will be work to change the culture of the organization, and update the way we work to include accessibility considerations.

The Digital Accessibility Specialist is accountable for succeeding against identified metrics. This individual will regularly assume informal/formal leadership roles within teams and must have strong technical expertise and a desire to learn and teach. They must have the courage to always do whats right, the humility to learn from mistakes, and the ability to make decisions in alignment with the risk appetite of the organization to promote sound outcomes for Citi and its stakeholders.

Responsibilities

* Act as the subject matter expert (SME) for WCAG guidelines and stay informed of new guidelines as they evolve
* Understand how a global matrixed organization operates and functions, and thrive in this type of environment
* Consistently focuses on highest priority demands and while maintaining progress on other important work activities; understands how initiatives support organizational success; eliminates activities that distract from the critical few priorities.
* Establishes bold performance goals; strives to achieve more than what seems possible and puts in persistent extra effort when needed; holds self accountable for exceeding expectations.
* Work across the organization to help drive the adherence and implementation of key compliance guidelines including identifying opportunities to increase effectiveness
* Provide expert accessibility feedback in the areas of design (UX/UI), development, and testing to teams across Citi on new features and functionality
* Assist accountable parties (technology, journey owners) to interpret accessibility audit reports and identify root causes of defect creation and monitor remediation of those root causes
* Partner with groups across the consumer bank to share best practices for digital accessibility
* Assumes the intentions of others are based on common goals and shared purpose, and proactively helps colleagues achieve their goals.
* Participate in testing and evaluating digital accessibility software

Qualifications

* 8-11 years front end development experience
* 5-8 years native mobile development experience
* Minimum of 6 years of digital accessibility development and testing for WCAG compliance
* Experience implementing WCAG compliant technologies using Swift (iOS), Java and Kotlin (Android), HTML5, JavaScript, CSS, Angular, JQuery
* Experience performing accessibility audits using assistive and automated technologies such as VoiceOver, TalkBack, JAWS, NVDA, Attest, axe, Access Continuum, and WAVE
* Experience integrating automated accessibility testing with unit testing frameworks such as Karma, Selenium, and Protractor
* Experience integrating automated accessibility testing within CI/CD pipeline
* Experience with the following digital accessibility guidelines:
* W3C Web Content Accessibility Guidelines (WCAG 2.0 and 2.1 A and AA)
* Section 508
* User Agent Accessibility Guidelines (UAAG)
* Authoring Tool Accessibility Guidelines (ATAG)
* Experience writing Accessible Rich Internet Applications (ARIA) code within HTML
* Experience with PDF/UA and PDF accessibility in general
* Consumer-centric; empathetic toward the customer with the ability to put oneself in their shoes
* Solid interpersonal skills, with an emphasis on collaborating, influencing, and coaching
* Ability to mentor others in methods and techniques for addressing accessibility barriers on web applications and mobile devices and in a variety of forums
* Fast learner, with enthusiasm and ability for acquiring knowledge to become a subject matter expert on compliance guidelines and initiatives
* Experience working in an agile environment
* Experience working with vendors on development and testing for accessibility
* Strong verbal and written communication and diplomacy skills, with ability to maintain working relationships across a geographically dispersed organization
* Industry certifications desired: International Association of Accessibility Professionals (IAAP) CPACC, WAS, and/or CPWA, DHS Trusted Tester Training for Web on Windows

Education

* Bachelors/University degree or equivalent experience

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Job Family Group:

Product Management and Development

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Job Family:

Digital Product Management

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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