Job Description

Responsibilities:

* Issue management: responsible for the end to end cycle support. Identification, remedial action, sustainability, closure.
* Support the TTS P&R business with compliance to Citi policies Regulations.
* Develop and monitor KRIs to monitor risk indicators results and remedial actions.
* Support Global Control Initiatives as required by the in-business Control and Risk Area
* Perform independent control reviews of Cash Operations: conduct independent and objective assessments of internal controls, corporate processes, compliance requirements
* Support audit, regulatory, compliance, ORM and business monitoring reviews. Monitor corrective action plans (CAP) and follow through resolution.
* Partners with colleagues across Risk/Compliance to raise awareness and help drive a culture of risk awareness and proactive risk identification and assessment of horizontal risks within the business
* Leads solutions sessions to help management develop control solutions, and monitor the implementation of management's control measures.
* Provide support to all operational processes as needed within Tampa and Offshoring locations.
* Properly monitor errors to ensure adherence to Audit and Control policies.
* Develops communication and training strategy and approach for operations teams to increase the risk and control mind-set.
* Liaise with global P&R control head to ensure front to back alignment on controls. Contributes to the overall advancement and integration of core strategic risk and control objectives regionally and globally.
* Perform within departmental procedures and compliance standards in order to minimize losses to the Firm.
* Oversees BSER and Cash Break monitoring on Payments and Receivables.
* Leads and/or participates in department wide transformation projects and actively contributes, communicates and implements the changes, and supports others through the process. As required review & Sign off over BRDs that impact control environment
* Be an active member of the LATAM Operations Management Team acting as a leader to support wider LATAM Operations and business goals.
* Work collaboratively as appropriate with counterparts in other regions.
* Ensure Controls are at the heart of processes and procedures, and are robustly achieved in the operational areas responsible.
* Always exercise leadership behaviors in line with the O&T Operating Excellence Practices.

Knowledge/ experience

* Proven sustained success in Control disciplines.
* Good understanding of Risk-related aspects of operational activities.
* Strong attention to detail and relationship management skills
* Experience of working in a multi-level/multi-site environment.
* Knowledge of compliance, regulatory, and Citi policies
* Leadership, Motivation and Influence Skills
* Adaptable and delivers on commitments
* Strong analytical skills
* Operational Controls Experience for Cash is preferable.

Skills:

* Superior verbal, written and numeracy skills.
* Ability to create strategy, and convert into the successful execution of activities to support it.
* Analytical and methodical.

Competencies:

* Must be able to adapt to change in a fast paced environment.
* Must be proactive and prepared through own initiative to investigate issues with the minimum of information
* Flexible/sense of urgency, ability to multi-task
* Independent thinking, with strong thought leadership to challenge the status quo.
* Ability to work with intensity in a pressurized environment (multi-tasking is essential) and to retain sound decision-making judgement.
* Excellent communication with ability to engage at all levels, both verbally and through written materials
* Self-motivated and core ability to drive results
* Structured working competency.
* Details-focused. Quick learner; comfortable with and able to manage in complex systems environment and associated development process.
* Cash Industry Knowledge.

Qualifications:

* English/Spanish speaking is required (Portuguese is a plus)
* Proficient at MS Office, particularly MS PowerPoint. Power BI
* Knowledge of RCSA / MCA process preferred

Education:

* Bachelors degree or equivalent or 10 years+ experience within the Banking and/or Financial Services industry.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:

Operations - Transaction Services

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Job Family:

Cash Management

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Time Type:

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