Quality Management Lead (Government)
Posted on: 12 Mar 2021
Oakton, VA
Job Description
Job Description
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-
performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers mission.
National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for Quality Management Lead - To support the National Security Sector, in providing IT services operational data, turning data into information, information into insight and insight into meaningful business decisions. The role requires data analysis and understanding of IT services and integrated systems.
Description of Job Duties/Responsibilities: The QA Manager must understand IT service operational data, turn data into information, information into insight and insight into meaningful business decisions. The role requires data analysis and understanding of IT services and integrated systems.
* Audit service management team performance, both customer facing and internal tasks
* Works with process owners to support ITSM process, workflow, and SOP compliance across the organization
* Support root cause analysis of customer issues and SLA impacting events
* Conduct quality assessments, trend analysis and provide management reporting on support metrics
* Prepare daily/period reports to communicate outcomes of quality activities
* Perform analytics on discrepancies and issues and perform root cause analysis
* Identify ITSM Process, workflow, and SOP opportunities for efficiency and cost reductions
* Leads the escalation / communication of risks and issues as appropriate
* Assist in the Quality Testing of new system functionality
* Support the communication and training of Continual Service Improvement to operational and engineering team.
Required Clearance: TSSCI with polygraph. (polygraph)
Required Qualifications: Candidate must have a Masters Degree and 12 years of experience
AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws. AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
AT&T
Bedminster, NJ
AT&T Corp. provides voice, video, and data communications services to businesses, consumers, and governments worldwide. It operates in two segments, Business Services and Consumer Services. The Business Services segment offers domestic and international long distance and toll-free voice services, local voice services, audio and video teleconferencing services, Web-based video conferencing services, and calling cards. Its local voice services include local voice and data telecommunications services, such as basic local exchange service, exchange access, private line, and high speed data and pay phone; integrated voice, data, and Internet protocol (IP) services; and packet services.
This segment also provides IP connectivity, managed IP, messaging, electronic commerce services and managed networking services, professional services, and outsourcing solutions; enterprise networking services; enterprise remote access services; Web services; and security services. It offers local, interstate, and international wholesale networking capacity and switched services to other service providers. The Consumer Services segment provides interstate and intrastate long distance telecommunications services throughout the continental U.S. and telecommunications services to and from Alaska, Hawaii, Puerto Rico, and the Virgin Islands, as well as international telecommunications services to and from various nations and territories worldwide.
It provides bundled local and long distance services; calling card services; transaction-based services; Internet; and residential voice over IP services. AT&T Corp. was formerly known as American Telephone & Telegraph Company and changed its name to AT&T Corp. in April 1994. The company was founded in 1885 and is based in Bedminster, New Jersey. AT&T Corp. operates as a subsidiary of AT&T Inc.
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IndustryInformation Technology
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No. of Employees241,810
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Website
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Jobs Posted5330
