Customer Service Specialist
Posted on: 11 Mar 2021
Madera, CA
Job Description
Job Summary:
The Customer Service Representative ensures delivery of excellent customer service through a fast paced environment as first point of contact to customers. Builds and maintains business relationships with other departments within the company by providing accurate research.
Job Responsibilities:
Create PO's
Research and send POD's to customers
Accept load tenders in EDI
Research loads for billing/payroll
Answer phones
Communicate via email or phone with Customers on load issues
Respond to all emails from customers, schedule delivery and pickup appointments.
Work with operations on load coverage.
Create load schedules in excel for operations
Capable of sorting through a high volume of emails.
Education, Experience, Qualifications:
0-12 months experience in a relevant field
HS Diploma or GED
TruckMate experience is a plus
CRST International
Cedar Rapids, IA
CRST International is an American freight company based in Cedar Rapids, Iowa. Founded in 1955 by Herald and Miriam Smith, it is a privately held company with a current fleet of about 4,500 trucks and annual revenues of $1.5 billion.
Our Roots
In 1955, Herald and Miriam Smith started Cedar Rapids Steel Transport out of a refurbished chicken coop they bought for $125.
At the time, they had no trucks and no customers, but Herald, known as “Smitty,” convinced firms he could save them money. He contracted with owner/operators who were hauling livestock to Chicago to return to the Cedar Rapids area with loads of steel instead of empty trucks. Family-owned to this day, CRST has evolved from a trucking firm to one of the nation’s leading providers of transportation solutions.
Further, CRST is an equal opportunity employer, which means that they’ll offer employment to qualified candidates, regardless of their sociocultural orientations and religious affiliations. CRST currently employs in excess of 2300 people. Their workforce comprises of people from all walks of life, different demographics and realities.
-
IndustryTransport/Delivery Services
-
No. of Employees2300+
-
Website
-
Jobs Posted174
