Job Description

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, were one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Job Description

In conjunction with business development officers, the relationship manager is responsible for developing and maintaining relationships with Corporate Trust clients (Corp/Muni Bonds, Escrow etc.) with the primary focus of managing the value of these relationships to the organization.

Key responsibilities may include:

* Review and accept new client relationships based on business line account acceptance policies and procedures
* Provide quality service based on client needs, wants, and expectations
* Align actions accordingly; remain sensitive and responsive to both internal and external clients
* Build distinctive predictable levels of service; resolves problems quickly and effectively
* Work closely with new business development staff, serving as a collaborative business partner when supporting new business conversations from existing or prospective clients.
* Identify business risks and operational challenges and takes steps to mitigate risk and enhance operating systems and processes.
* Coordinate the development and implementation of operational changes within the unit

May be responsible for meeting certain revenue, new business and expense goals.

Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Five to seven years of relevant experience with Corporate Trust clients

Preferred Skills/Experience
- Thorough knowledge of municipal bond trusts and investment instruments

- At least 2 years of supervisory/ direct management experience
- Thorough knowledge of account management, trust operations, project management, and legal regulations
- Basic knowledge of the applicable trust line of business, its products, processes, and related bank and regulatory regulations
- Ability to develop new business
- Ability to resolve complex problems with minimal guidance
- Ability to communicate quickly with clients to resolve client issues and disputes
- Excellent interpersonal, verbal and written communication skills

- Familiar with Microsoft Office, Salesforce, ACS, SEI and STA business applicable software

- CCTS certification is a plus

Benefits:
Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law
Applicants can learn more about the companys status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.