Job Description

Job Description
Salesforce Service Cloud Specialist - Remote

We Dont Just Build The World, We Build Innovative Technology Too.

This is the career youve been waiting for your whole life. Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, youll get the unique chance to impact some of the worlds most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black & Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are
Joining the Stanley Black & Decker team means joining one of the worlds largest, fastest-growing, and most dynamic companies. Stanley Black & Decker is unique in that weve got a rich and storied history dating back to 1843, but that hasnt stopped us from evolving into a vibrant, diverse, global growth company poised and ready for the future.

Who You Are
Youre agile and adaptable but work with precision to ensure we deliver top-notch customer experiences, always. You are a strategic advisor for each Business Unit through close working relationships with business partners and act as an strategic interface between IT and Business Partners to stimulate, surface and shape demand. You serve as an advisor to business partners to shape their strategy with regard to technology and educate partners about IT processes, roles, products and capabilities. You develop methodologies and strategies using a broad array of communication tools to inform, persuade, influence, direct and facilitate analysis and communication between business and IT. You will have strong logical reasoning skills and business intelligence, and the ability to communicate effectively and help our business use data to drive high performance and quality. Lastly, you'll help simplify remote development work with Agile-based project management initiatives and enable better remote decision-making with a clear Data Enablement plan by leveraging leading industry Data Analytics tools.
More specifically:

* Youre a Salesforce professional that specializes in functional consultation, requirement gathering and portfolio management for large Service Cloud, Work.com and/or Platform projects.
* You are looking for a chance to shape the future of a new technology platform based on SFDC at a Fortune 200 company.
* You use your extensive experience with the Salesforce platform to translate architecture, features, data structure, and constraints to real world value and experiences.
* Youre a curious problem solver who prides themselves on a seamless, easy to use and immersive customer and/or employee experience.
* While youre creative and scrappy, you can also navigate a large organization with mature process.

You'll have:

* Consultative relationship management experience at all levels
* Extensive understanding of past and present Salesforce.com modules with a focus in one or more of the following products:
* Service Cloud
* Work.com
* Lightning Platform
* Service Center and/or Customer/Employee Experience functional acumen and experience
* Sound financial principles
* Budgeting
* Forecasting
* Demand Management
* Cost Modeling (CapEx/OpEx)
* Business case development experience including identifying service and experience metrics regarding performance, costs and solution benefits etc.
* Portfolio and Program Management
* A security, privacy and risk conscious mindset
* At least 2X SFDC Certified
* Admin Certification
* Platform App Builder Certification
* Service Cloud consultant (Preferred)

Undergraduate degree and 10+ years relevant experience, or
Graduate degree and 8-10 years relevant experience

What Youll Do
As an Salesforce Service Cloud Specialist, youll be part of our Global IT team located remotely.
Specifically, youll:

* Act as the Employee Experience (SFDC) technology advisor and thought leader to a variety of business units across Stanley Black & Decker (SBD).
* Drive innovative IT solutions that engage employees from onboarding to exit.
* Lead IT transformation that drives employee engagement partnering with HR, Corporate Communications, Employee Health & Safety, Facilities and more.
* Partners with the Solution Delivery team to define requirements, technical architecture (alongside a Solution Architect), business process, prioritization, funding requirements, project size/scope/timeline etc.
* Influences and contributes to the overall IT enterprise architecture, IT strategy and IT roadmap spanning a wide variety of functional and technical areas.
* Represents IT within the BUs through a high degree of visibility, collaboration, public speaking, meeting leadership and communications.
* Assists the business to form/improve process and systems solutions that are appropriate and adequate to satisfy both tactical and strategic business needs
* Ensure project and initiative progress, including consistent and effective communication and managing escalation/risk.
* Participate in the quarterly forecasting and IT annual budgeting and planning process for the assigned business units, and track IT spend
* Keep up on industry trends and advancements both on the SFDC platform and beyond.

Benefits & Perks
Youll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, 401k, Employee Stock Purchase Plan, Paid Time Off, including paid vacation, holidays & personal days, and tuition reimbursement. And, of course, discounts on Stanley Black & Decker tools and products and well as discount programs for many other vendors and partners.

What Youll Also Get

* Career Opportunity: Career paths arent linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
* Learning & Development: Our lifelong learning philosophy means youll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
* Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because thats how the best work gets done. Youll find we like to have fun here, too.
* Purpose-Driven Company: Youll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

LI-AH1

EEO:
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veterans status or any other protected characteristic.