Job Description

IT20029672

Job Description Details

*Applicants must live within a 50 mile radius of Lockbourne, Ohio*

A Workforce Analyst at Zulily is responsible for providing assistance in running the daily workforce operations through virtual monitoring and reporting contact volumes and agent states for Zulily CS&E. As part of the Real-Time Adherence (RTA) monitoring duties, this role analyzes needs in the moment to achieve service level and occupancy goals by leveraging resources, processes, and partnering with leadership and representatives as needed.

Our ideal candidate is analytical, detail oriented, has strong written and oral communication skills, can perform tasks accurately, as well as able to work autonomously and within a team dynamic.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Monitoring KPIs for each contact channels
* Identifying and communicating adherence misses
* Updating and communicating skill changes
* Compiling data and reporting
* Administering VTO and/or added hours requests
* Data Entry pertaining to relevant needs of the business
* Perform other related tasks as needed

QUALIFICATIONS

* Minimum 6 months contact center experience required.
* Remote work experience preferred but not required.
* Preferred previous experience with workforce management and adherence monitoring
* Strong proficiency in MS Excel
* Strong written and verbal communication
* Solid understanding of contact center operations and telecommunications
* Working knowledge of call management systems
* Aptitude to learn new processes and systems quickly
* Strong interpersonal skills and ability to work as a team
* Strong attention to detail
* Strong organizational skills
* Proficient in Microsoft Office Suite

Additional Position Details:

* Full Time at 40 hours per week.
* Benefits eligible! - Medical, Dental, Vision, 401k, PTO
* 2nd shift with some weekend requirements.

About Zulily, LLC

Zulily, LLC, is a retailer obsessed with bringing its customers special finds every dayall at incredible prices. zulily features an always-fresh curated collection for the whole family, including clothing, home decor, toys, gifts and more. Unique products from up-and-coming brands are featured alongside favorites

from top brands, giving customers something new to discover each morning. zulily was launched in 2010 and is headquartered in Seattle with offices in Nevada, Ohio and Pennsylvania. For more information visit www.zulily.com. zulily, LLC, is a wholly owned subsidiary of Qurate Retail, Inc. (NASDAQ: QRTEA, RTEB), which includes QVC, HSN, Zulily and the Cornerstone brands (collectively, Qurate Retail Group), as well as other minority investments. Qurate Retail Group believes in a third way to shop -- beyond transactional ecommerce or traditional brick-and-mortar stores -- and is 1 in video commerce, 3 in ecommerce in North America and 3 in mobile commerce in the U.S. (according to Internet Retailer). For more information, visit www.qurateretailgroup.com.

EEO

As an equal opportunity employer, Qurate Retail Group is committed to a diverse workforce and is also committed to a barrier-free employment process. In order to ensure reasonable accommodations for individuals pursuant to applicable law, individuals that require accommodation in the job application process for a posted position may contact us at CareersUS@QVC.com for assistance.

Click Apply and log in with your existing account or create an account. This will allow you to check the status of your application at any time and receive the most up to date communications from our Talent Acquisition team.

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