Job Description

Virtual Project Manager, Patient Services Operations- RTP or Chicago - 2452581



Primary Location: Raleigh, North Carolina, United States Additonal Locations: Chicago, IL, USA Full time R1190802 Date Posted: 03/04/2021

Job description

We are excited to announce we are looking for a Project Manager to join our team!

The Project Manager, Patient Services Operations will manage the operational aspects of projects and programs. Will ensure that all project work is completed in accordance with SOPs, policies, and practices. A successful candidate must have experience documenting business processes and suggesting improvements. The position liaises with the cross-functional teams within the organization to drive the identification and delivery of solutions that support Patient Services Operations.

This role requires relationship management, business analysis, and project management skills as well as knowledge of various applications such as Salesforce.com, Veeva, Tableau, and Processes etc.

Responsibilities include but are not limited to:

* Support the Director, Client Engagement with project activities to achieve quality deliverables and high customer value.
* During project initiation, collaborate with project sponsors to define objectives and resource managers for project staffing.
* Coordinate and facilitate workshops with business stakeholders to gather and document user requirements.
* Leverage process improvement tools to streamline business processes.
* Drive the execution and delivery of solutions by managing cross-functional stakeholders including IT and Business functions.
* Provide project status updates leveraging weekly status reports, risk log, risk mitigation plan and project dashboards etc.
* Collaborate with project team to develop project timelines and develop appropriate risk mitigation strategies, contingency plans, etc.
* Collaborates with business stakeholders to define user acceptance criteria.
* Plans and drives user acceptance testing execution including engagement of business stakeholders and sign-off activities.
* Facilitate lessons learned/retrospective discussions
* Assures that all activities are performed in compliance with standard operating procedures (SOPs) and client SOPs (if applicable).

Minimum requirements:

* Bachelor's Degree required
* 5+ years Project Management or 5+ years as a Business Analyst
* Biotech/Life Science industry experience is preferred.
* Salesforce experience preferred.
* Knowledge and prior experience in Agile Scrum SDLC and release management preferred
* Experience working in projects where multiple functions work in a matrix structure
* Ability to quickly learn details of multiple IT systems, integrations and cloud applications
* Demonstrated excellence in critical thinking and analysis, small and large group facilitation, and presentation skills.
* Demonstrated ability/experience in thinking at a high-level but have the ability to get into details
* Excellent interpersonal, verbal and written communication skills.
* Ability to work comfortably at all levels within the organization up to the senior management level.
* 10% travel required

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIAs Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.