Job Description

Salesforce Platform Administrator

* Country:US
* State:TEXAS
* City:Austin
* Category:Technical Specialist
* Required Education:Bachelor's Degree
* Position Type:Professional
* Employment Type:Full-Time
* Contract Type:Regular
* Company:(0147) International Business Machines Corporation
* Req ID:362788BR
* Travel Required:No Travel
* Min Salary:
* Max Salary:
* Currency:
* Location:Austin, TX US

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Introduction
System Administrators are the gatekeepers to the many systems that run our company and our clients. As a System Admin with IBM, you will have the opportunity to provide high-value IT services and leverage our leading-edge technology portfolio in our global network. Your work has a direct impact on the day-to-day productivity of our business by ensuring integrity of, and access to, our most important resource: data.

Your Role and Responsibilities
Thank you for your interest.
This role is located ONSITE (after covid) in Austin, TX.
There is no relocation offered and no remote option (post covid).

We live in a moment of remarkable change and opportunity. Data and technology are transforming industries, society, and even the workplace by creating professions that did not exist before the emergence of data, cloud, social, and mobile technologies. As the largest technology and consulting employer in the world, IBM is a leader in this global transformation and is just the place to continue your career.

The mission of the Salesforce Platform Administrator is to be a key contributor on a dynamic team that supports the IBM Salesforce system for external and internal users with the goal of ensuring the clients success in the system.

What youll do:
* Support clients and internal users on Salesforce Service Cloud
* Configure changes and customization in Salesforce Service Cloud
* Troubleshoot and fix client reported issues
* Document issue progress and resolution
* Communicate with clients via email/cases to troubleshoot and resolve issues
* Update our Knowledge Base with key information
* Interface with product development teams while working in a newly renovated Agile space in IBM Austin
* You will be self-motivated and self-managed with a demonstrated analytical ability and curiosity
* You will learn quickly and adapt to a fast-changing environment

How well help you grow:
* Work with experts in technical support who will challenge you to imagine new possibilities and support your ideas
* Gain real-life experience with Salesforce Service Cloud that will not only impact IBMs global support strategy but improve clients experience with support around the world
* Provide a place where youre proud to work and where you are motivated to produce the best results possible.

No remote opportunities exist

IBM will not be providing visa sponsorship for these positions now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

CIODEM20

Required Technical and Professional Expertise
* A minimum of 2 plus years of Salesforce System Administration
* Experienced in troubleshooting technical issues
* Experienced supporting end users with technical issues

Preferred Technical and Professional Expertise
* Certified Salesforce System Administrator
* Experience with Copado or some other Salesforce deployment tool

About Business Unit
The Office of the Chief Information Officer (CIO) owns IBMs IT strategy and provides the tools, workstations, devices, and infrastructure that IBMers use to do their jobs every day. Put simply, our mission is to create a productive environment for IBM's 365,000 worldwide employees. Join us as we lead with with design to drive simplicity and ease of use, engineering the systems that run the business, and innovating to transform the business.

Your Life @ IBM
What matters to you when youre looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBMs greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.