HP Federal-Field Technical Support Representative
Posted on: 10 Mar 2021
Remote, CA
Job Description
Job Descriptions
Acquires job skills and becomes familiar with company policies and procedures to complete routing assignments/tasks. Basic understanding of the general/technical aspects of the job. Works on assignments that are routine in nature where limited judgment and/or minimal problem resolution is required. Allocates own time efficiently as detailed by supervisor. Normally receives detailed instructions on all work.
Responsibilities:
* Interact with Customer to ensure Customer satisfaction following established procedures.
* Perform installations, reinstallations, maintenance, and repairs on Customer equipment.
* Deliver standard services.
* Uses data from known resources to ensure customer product needs are met.
Education and Experience Required:
* Minimum High School/Vocational School or equivalent certification.
Knowledge and Skills:
* Relevant product/company knowledge.
* Moderately basic troubleshooting skills.
* Basic analytical and communications skills.
* Proficient in professional oral, and telephone communication skills.
* Ability to gather relevant information systematically, and identify needs and solve problems following the instruction.
* Ability to maintain ongoing relationships with customers, peers and support partners.
* Ability to effectively interact and communicate with people at operational level.
* Perform reporting and administrative functions.
* Manage time effectively.
HP Inc.
Palo Alto, CA
HP Inc. provides personal computing and other access devices, imaging and printing products, and related technologies, solutions, and services in the United States and internationally. The company operates through three segments: Personal Systems, Printing, and Corporate Investments. The Personal Systems segment offers commercial and consumer desktop and notebook personal computers, workstations, thin clients, commercial mobility devices, retail point-of-sale systems, displays and other related accessories, software, support, and services.
The Printing segment provides consumer and commercial printer hardware, supplies, solutions, and services, as well as scanning devices. The Corporate Investments segment includes HP Labs and business incubation projects. It serves individual consumers, small- and medium-sized businesses, and large enterprises, including customers in the government, health, and education sectors. HP Inc. has a strategic alliance with Siemens AG; and collaboration with SmileDirectClub. The company was formerly known as Hewlett-Packard Company and changed its name to HP Inc. in October 2015. HP Inc. was founded in 1939 and is headquartered in Palo Alto, California.
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IndustryInformation Technology
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No. of Employees55,000
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Website
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Jobs Posted361
