Job Description

Job Summary
11/2019

JOB SUMMARY
At Houston Methodist, the Project Manager position is responsible for implementing and coordinating key strategic projects according to scope and department initiative. This position routinely develops, coordinates and completes projects from design implementation to measurement and maintenance of desired outcomes in coordination with management, developing meaningful reports to support business activities, and communicating professionally and persuasively verbally and in writing. This position monitors milestones and identifies potential barriers to assure successful execution and stabilization of processes, including monitoring and focusing on ongoing analysis of quality and financial outcomes. The Project Manager position regularly provides comprehensive communication regarding project analysis, assignment, timelines and progress reports to the leadership.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED
Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS
oProvide personalized care and service by consistently demonstrating our I CARE values:
-INTEGRITY: We are honest and ethical in all we say and do.
-COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
-ACCOUNTABILITY: We hold ourselves accountable for all our actions.
-RESPECT: We treat every individual as a person of worth, dignity, and value.
-EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
oFocuses on patient/customer safety
oDelivers personalized service using HM Service Standards
oProvides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
oIntentionally rounds with patients/customers to ensure their needs are being met
oInvolves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES
Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%
1.Maintains formal and informal communication with partners, clinicians and department leadership to identify needs and constraints of project scope and status availability. Coordinates communication and assists in managing stakeholder(s) expectations. (EF)
2.Serves as an effective liaison between multiple client groups and stakeholders across various levels of management. (EF)
3.Actively participates in meetings, as assigned, and provides meaningful contributions that assist in driving decision-making and aids in clearly identifies next steps. (EF)

SERVICE - 25%
1.Effectively implements and manages project needs with various stakeholders, including clear communication and timely delivery of project outputs. Creates and develops presentations and informational materials, as appropriate. (EF)
2.Provides input to clients in an advisory capacity in order to help individuals make sound business decisions by identifying needs, making assessments, and problem solving. (EF)
3.Develops project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility. Oversees work efforts as appropriate to ensure the best possible delivery of service, quality outcomes, and high customer satisfaction. (EF)

QUALITY/SAFETY - 25%
1.Assists with developing and preparing clear and concise communications, business cases/analysis, reports and presentations with compelling data for leadership review. (EF)
2.Utilizes data gathering tools and methods to analyze and gather data needed for project requirements. Communicates and disseminates timely data analysis and findings to management and appropriate entities and/or identified committees. (EF)
3.Documents and implements training strategies for projects. Provides ongoing training, education, and communication required for projects across Houston Methodist and multiple departments, as appropriate. (EF)
4.Tracks the status and coordinates deadlines of all assigned projects, utilizing a variety of software application. Identifies potential barriers to project progression and works towards solutions/resolutions. (EF)

FINANCE - 15%
1.Utilizes efficient and cost-effective work practices with department resources and supplies; provides recommendations to reduce expenses. Completes timely and accurate expense reports as determined by leadership, as applicable. (EF)
2.Provides supportive financial documentation related to assigned projects, to aid in the evaluation of project effectiveness. (EF)

GROWTH/INNOVATION - 15%
1.Participates in strategic planning for department. Generates and communicates new ideas and suggestions that improve quality or service. (EF)
2.Supports hospital and department goals and offers innovative solutions through participation in department projects to improve the efficiency and effectiveness of current practices. Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS
oBachelors degree

EXPERIENCE REQUIREMENTS
oThree years experience in a related discipline, managing multiple projects of a complex nature for a significant duration
oMasters degree combined with HM Fellow satisfies all experience requirements

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED
oNone

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
oDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
oSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
oAbility to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
oStrong communication and presentation skills. Ability to conduct effective presentations
oAbility to establish and maintain positive Sponsor, project team member and internal relationships
oStrong analytical and interpersonal skills
oAdvanced spreadsheet skills (i.e. creating pivot tables, performing v-lookups, and managing large data sets). Intermediate word-processing and presentation software skills
oStrong project and time management skills
oInitiative - Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives
oProfessional handling of exposure to confidential/sensitive information
oDemonstrates flexibility and adaptability in the face of changing demands

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Since 1998, Houston Methodist Sugar Land Hospital has been serving Fort Bend and the surrounding counties. Residents have come to rely on a level of compassionate care and leading-edge technology that was once available only in the Texas Medical Center. With 243 licensed beds, 20 operating rooms and over 1,900 employees, Houston Methodist Sugar Land Hospital was designed to provide comprehensive, personalized care for the community.