Job Description

Are you curious, motivated, and forward-thinking? At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.u00A0

About the teamu00A0

eDelivery provides archiving and electronic presentment of customer communications (statements, notices, letters, tax documents) and is integrated with multiple online banking, core banking and check image systems

What you will be doingu00A0
Project Manager role supports complex new client implementation projects and existing client project requests for additional functionality.u00A0 PM will be responsible for successful project fulfillment for implementation to production.u00A0eDelivery is an online statement application that utilizes web interface for end-user and administrative access to archived financial documents generated from core system processes.

PM is responsible for gathering customer specific processing requirements that will be used by FIS technical team for system set up for client use.u3000 Responds to clientu2019s questions on the use of FIS system and provides overall management during implementation/conversion project coordinating efforts by other internal FIS teams and possible external third-party vendors.u3000 Provides overall production support as needed after project implementation/conversion until final production turn-over is communicated to client.

GENERAL DUTIES AND RESPONSIBILITIES:

* Develops understanding of and defines client eStatement site and services through information gathering sessions to determine how FIS system must be implemented to meet client needs.

* Completes product workflow documents summarizing all processing requirements and determines key challenges in implementing/converting client to FIS system.

* Through analysis, business requirements definition participation and client feedback, gathers web design components, forms, customization components and data files and assesses requirements for software implementation and discusses any software customization requirements project manager.

* Creates deliverable samples and workflow documents showing how implementation components will be completed.u3000u3000

* As part of the implementation / conversion process, tests customized software against customer specific needs, shares with customer reports and application specific data that reflects how conversion or migrated data (statements or customer info) will be processed.u3000u3000 Reviews conversion results (reports, balancing, data load) with client to confirm requirements are met.u3000 Obtains formal customer acceptance of results.

* Examines client's processes, forms and reports, determines operational needs, and documents what the software will do and all related processes, forms, reports, etc. to be used after implementation / conversion is complete.

* May define / develop new procedures with client to ensure FIS software is used appropriately.

* Carefully examines data and reports to make sure implementation/conversion is proceeding correctly, runs test scripts with various data to see how new or customized data process through the software and verifies and validates accuracy of data through the required functionality of the system.u3000 Complete validation may include setup completion of and coordination with other systems by other internal FIS groups..u3000

* Coordinates and conducts readiness review.u3000 This includes directing the customer in the preparation and execution of test scripts to verify accuracy of environment, system set-up and reports.u3000 The readiness review process ensures the client training and procedures, the system, and the conversion data are correct and ready for actual conversion.

* Customizes software through the use of authoring tools to meet individual client needs - modifies screens and data fields, creates new forms, screens, document types, etc.

* Throughout the project, provides expertise to answer questions and guide the client in the use of the system.
* As needed, conducts train the trainer sessions to instruct and train internal customers (employees) or external customers on changes, new systems or new procedures.

* Acts as a resource during final implementation / conversion and answers questions, troubleshoots problems as they occur, supports implementation of new procedures, conducts last minute training if necessary and provides support during implementation/conversion week.u3000 Reviews conversion results (reconciliation reports; customer pre-load, loaded statement history file totals to counts of client provided history files) and obtains client sign-off.u3000 Coordinates and directs the completion of post-conversion maintenance potentially including error resolution, system or data changes, and updates to production support documentation.

* Professional role requiring high skill with extensive proficiency.u3000 Works independently with only administrative supervision and the ability to overcome major obstacles and recognize early when issues should be escalated, or a senior peer needs to be consulted.u3000 Latitude for independent judgment and is expected to provide guidance and cross-training to others.u3000 Effectively communicates with all levels of technical and non-technical personnel.u3000 Ability to negotiate complex processes and issues with others.u3000 Exhibits a detailed knowledge of specific applications and has profited from individual projects and various learning experiences to build up an ever-growing knowledge base of the system.u3000 Provides new and innovative alternative solutions to system challenges and brainstorms alternatives to a given problem.u3000 Contributes to the development, documentation and implementation of standards or guidelines.u3000u3000u3000

EDUCATION REQUIREMENTS:

Bachelor's Degree in Business or related field or equivalent combination of education and experience as required for the specific job level.

u3000

KNOWLEDGE, SKILLS AND ABILITIES:

REQUIRED Minimum 2 years of experience with: MS excel and other tools.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES:

* Communicates ideas both verbally and in written form in a clear, concise, and professional manner

* Requires advanced working knowledge of FIS systems as well as the industries in which FIS competes for business

* Ability to understand, apply and explain concepts pertinent to eStatement application and required interfaces

* Ability to handle project deliverables and tasks commensurate with job expectations

* Ability to analyze and solve problems using learned techniques and tools

* Requires human relations, negotiation, and documentation skills

* Requires high attention to detail

* Activities involving statements and data handling require strong analytical and technical skills

* Ability to translate client requirements to accurately implement application site (web site and application)

* Team skills, including the ability to establish and maintain effective working relationships both internally as well as externally

* Flexibility, versatility, dependability, ownership of responsibilities

Bonus if you have:

* PMP certification is a plus but not required.u00A0

What we offer youu00A0

* A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
* A wide range of professional education and personal development possibilities u2013 FIS is your final career step!
* A competitive salary and benefits
* A variety of career development tools, resources, and opportunities

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.