Job Description

Every day, people come to Facebook to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and build community. Facebooks Global Operations team exists to help them. The Media Content Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry. We are seeking a Technical Account Manager to manage technical operations and global product support functions for record labels. Candidates will have extensive operational experience including catalog ingestion, data reconciliation, and partner management. They will be data driven and flexible to frequent changes and expected to think creatively about ambiguous issues and are passionate about problem-solving. They will also be able to work successfully across teams and regions.

Technical Account Manager, Music Labels, US Responsibilities

* Lead front line operational support for major labels

* Design and scale operations support workflows for music partners around product use, product insights, and issue resolution

* Partner closely with cross-functional teams including partnerships, operations, legal, product, and engineering teams

* Develop a deep expertise of Facebooks music rights management products and how they are being used across constituent groups, providing support where necessary

* Operational support and label advocate for development of rights management products and tools

* Communication with partners with regard to onboarding specifications and processes, including general documentation

Minimum Qualifications

* 5+ years of experience in music account management, product management, online operations, consulting, or analytics

* Communications experience and experience working cross-functionally, both internally and externally

* Experience with metadata standards

* Experience in IP policy, processes, and products

* Experience working with global teams

* Knowledge of media industry licensing and operations

Preferred Qualifications

* Experience managing people

* Music background and/or label experience

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

(Colorado only*) Minimum salary of $136,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)