Job Description

Global Operations' focus is on improving the health of our products and helping people understand how to use them through both direct support interactions as well as scalable solutions. Those who join our teams are very passionate about solving peoples issues and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. Scaled Operations (within Global Operations) manages the human expertise required for the integrity and experience of our community and business. If you like helping people, Global Operations is for you.

A horizontal analytics team within Scaled Ops, Performance Management is focused on surfacing strategic problems and generating actionable insights to enable balanced human review performance. We provide an objective understanding of business performance through the analysis of metrics and connect the dots to enable core SO teams make better decisions. Were looking for curious and driven analysts to join our growing, global team. Youll have the opportunity to do exciting, impactful, and highly visible work that directly impacts Facebook Global Operations.

Data Analyst, Performance Management Responsibilities

* Independently plan, lead and perform analysis of data and trends to proactively deliver insights about operational performance and drive improvement.

* Perform root cause analyses on key problem areas.

* Effectively plan and collaborate with a global team on data driven initiatives to solve complex operational problems.

* Use data expertise to successfully support cross-functional operational needs.

* Collaborate with operations and data-focused teams within and outside Scaled Operations to solve problems and develop solutions.

Minimum Qualifications

* 5+ years of experience in data and analytical problem solving

* 2+ years of hands-on experience using programming languages such as SQL, Python, or R

* Hands-on experience with experimentation and statistics

* Basic understanding of project management fundamentals and experience leading data-centric projects across a wide cross-functional landscape

* Communication skills and experience explaining technical issues to both technical and business partners

Preferred Qualifications

* Presentation experience - experience building impactful presentations

* Experience with data visualization software (Tableau, Pentaho etc.)

* Demonstrated experience in cross-functional collaboration across multiple stakeholders

* Experience working within operations ecosystems

* Experience creating data infrastructure (e.g. pipeline creation)

Locations

About the Facebook company

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities we're just getting started.

Facebook is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or who are neurodivergent, and to candidates with sincerely held religious beliefs or requiring pregnancy related support. If you need support, please reach out to accommodations-ext@fb.com.

(Colorado only*) Minimum salary of $126,000/year + bonus + equity + benefits
*Note: Disclosure as required by sb19-085(8-5-20)