Job Description

Description
DOMTAR JOB PROFILE

Job Title: Quality & Technical Manager

Position Reports to: General Manager

Current Job Grade:

Supervisor Name/Title:

Location: Kingsport

Relocation Available (y/n): Yes

Date:

Job Summary:

* Direct the development, implementation and maintenance of information and analysis systems designed to provide critical quality information in a format which allows process and product optimization.
* Leads the mill in the development, implementation, maintenance, and auditing of quality systems and procedures to ensure our customers' quality expectations are met every time.
* Primary Mill Liaison to the Corporate Quality and Technical team as well as the Mill point of contact for customers.
* Interfaces regularly with production management to lead, inform, explore and follow-up on quality improvement needs and initiatives.
* Interfaces with production departments for grade development trials and specifications.
* Researches complaints to determine root causes and develops, implements, and audits corrective actions to prevent re-occurrence.
* Ensures quality performance is well-known throughout the organization through timely, accurate and comprehensive reporting.
* Leads the mill's Quality Management of Change Process.
* Manage improvement activities in both the process and quality areas with the goal of efficiency increases and reduced cost of complaints. Implement latest best practices. Identify trends from the complaint data base and from collected analyses.
* Coordinate the application of new or revised finished quality specifications according to the mills equipment capabilities and the customers needs. Develop and implement new products and grade enhancements as acquired from Domtar Corporate and any other appropriate source.
* Resolve quality problems and customer complaints. Change or modify paper specifications. Put in place realistic and effective corrective measures in order to avoid a recurrence of a quality problem. Establish corrective action plans with paper mill production partners as well as Fort Mill Technology Managers.

Key responsibilities and percentage of time spent on each:

Key Responsibilities

Percentage

Customer Support & Quality Assurance

50

Grade Development

10

Developing Analytical, Quality and Process Improvement Initiatives

15

Collaboration with Production Manager

15

Primary Mill Liaison with Corporate Quality

10

Scope of job including impact on the business, operating budget, direct reports, sales budget, etc:

Operating Budget

$

of Total headcount

Sales Budget

$

of Direct Reports

Required Qualifications/Professional Experiences Years of Experience/Education/Certifications:

* A university degree in chemical engineering, chemistry, paper sciences, or related technical field.
* Must have a minimum of 7 years on the job experience in pulp and paper.

Critical Competencies for Success (Leadership, Technical, Innovation and Work Complexity):

* In addition to being customer oriented, must be proactive and good team member.
* Technical knowledge in departmental processes, policies and procedures.
* Innovation - implements process or design changes to improve operation of department.
* Analytical, critical thinking and proven problem solving skills.
* Able to build and maintain strong relationships with all levels of personnel.
* Dynamic, resourceful, calm, thorough, and are known for your sense of initiative.
* Strong time management, planning and follow-up skills.
* Rigorous, have keen analytical skills, and pay close attention to detail.
* Easily recognized as an innovative person.
* Have the ability to assimilate quickly and adapt rapidly, in an environment in constant evolution.

Management reserves the right to change, add or delete content for all job descriptions based on needs of the business.