Service Agent I Sun-Thurs
Posted on: 8 Mar 2021
Charlotte, NC
Job Description
Job Description:
Bring your sales and customer skills to a role that plays a direct part in our life-saving mission.
Join the Red Cross Biomed Team!
At the American Red Cross, you have a direct impact on a meaningful mission. When you join our Biomedical team, you can help save lives every day. Youll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.
The American Red Cross is proud to be one of the Top-Rated Workplaces: Best Non-Profits and Top-Rated Workplaces: Veterans based on rankings and reviews on Indeed. Learn more about the life-saving impact our employees have in their communities in this short video:
https://www.youtube.com/watch?v=Hg3XJCA8RQ0
Recruit prospective blood donors from a variety of sources by phoning individuals to make donation appointments. Contact blood donors to increase the frequency of donations and increase the number of donors at fixed sites or mobile unit blood drives to meet the collections goals. Positively impact the quality of service to donors and groups, increasing the availability of blood products.
* Contact blood donors by telephone using a dialer system to recruit for blood donation.
* Use information from multiple computer systems simultaneously to target appropriate blood drives for donors, update donor records as needed, and to record outcomes of calls.
* Schedule appointments while providing a positive service experience to maximize donor show rates.
* Follow a process and appropriate scripting for conducting a call with a donor, to ensure a consistent donor experience.
* Maintain daily production standards, including phone calls and appointments per hour, to meet established collection goals.
* Develop a working knowledge of donor criteria to inform donors of eligibility and reduce deferral rates.
* Maintain accurate records of donors/groups contacted and appointments scheduled to avoid errors, poor customer relations and to ensure sufficient donor availability.
* May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply.
* Respond to or transfer inbound calls to the appropriate party.
Qualifications
* High school diploma or equivalent required.
* Minimum one year of telemarketing, customer service, or call center experience is required.
* Proficient in using multiple computer applications simultaneously in a fast-paced environment to quickly and efficiently meet donor service needs.
* Excellent customer service and problem-solving skills are required.
* Effective verbal communication skills, the ability to work with potentially difficult customers, and work in a fast-paced call center environment is required.
This position is being offered as a Temporary Work from Home. Due to the Covid 19 Pandemic
Schedule-Sunday's 11:30am - 8:00pm, Mon- Thurs 12pm - 8:30pm (Days Off Friday & Sat)
Apply now! Joining our team will provide you with the opportunity to make a difference every day.
The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
The American Red Cross is a diverse nonprofit organization offering its employees professional development and growth opportunities, a competitive salary, comprehensive benefits, and a collaborative team spirit environment. To be considered for this position, please visit www.redcross.org/jobs to apply.
To view the EEOC Summary of Rights, click here: Summary of Rights
American Red Cross
Washington, DC
The mission of the Red Cross is to help prevent and alleviate human suffering in the face of emergencies. Across all the ways we provide help and hope to others - from bringing disaster relief, providing lifesaving blood and training in lifesaving skills, to reaching across borders to reconnect families and supporting military families - the American Red Cross makes a big impact.
Explore this collection of stories and experience what the Red Cross brings to everyday people, every day. If what you see inspires you, consider supporting our mission financially, by making a blood donation, becoming a volunteer or registering to take a class.
Vision Statement
The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...
...all people affected by disaster across the country and around the world receive care, shelter and hope;
...our communities are ready and prepared for disasters;
...everyone in our country has access to safe, lifesaving blood and blood products;
...all members of our armed services and their families find support and comfort whenever needed; and
...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.
Fundamental Principles of the Global Red Cross Network
Humanity
The Red Cross, born of a desire to bring assistance without discrimination to the wounded on the battlefield, endeavors—in its international and national capacity—to prevent and alleviate human suffering wherever it may be found. Its purpose is to protect life and health and to ensure respect for the human being. It promotes mutual understanding, friendship, cooperation and lasting peace amongst all peoples.
Impartiality
It makes no discrimination as to nationality, race, religious beliefs, class or political opinions. It endeavors to relieve the suffering of individuals, being guided solely by their needs, and to give priority to the most urgent cases of distress.
Neutrality
In order to continue to enjoy the confidence of all, the Red Cross may not take sides in hostilities or engage at any time in controversies of a political, racial, religious or ideological nature.
Independence
The Red Cross is independent. The national societies, while auxiliaries in the humanitarian services of their governments and subject to the laws of their respective countries, must always maintain their autonomy so that they may be able at all times to act in accordance with Red Cross principles.
Voluntary Service
The Red Cross is a voluntary relief movement not prompted in any manner by desire for gain.
Unity
There can be only one Red Cross society in any one country. It must be open to all. It must carry on its humanitarian work throughout its territory.
Universality
The Red Cross is a worldwide institution in which all societies have equal status and share equal responsibilities and duties in helping each other.
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