GFF Dispatch Specialist
Posted on: 8 Mar 2021
Louisville, KY
Job Description
Job Summary
The Dispatch Specialist supports the 3PL Transportation Management Control Tower Operation. He/She anticipates and responds to customers' needs, requests, and issues and interfaces with other departments.
The Dispatch Specialist anticipates and responds to customers shipping needs to ensure customer satisfaction and performance standards are met. This position assists in evaluating the selection of carriers and planning the handling of exceptions and service recovery (e.g., in the event of late loads, etc.) to ensure effectiveness, to maintain customer satisfaction, and to manage costs.The Dispatch Specialist collaborates with Small Package Dispatch for repositioning equipment to support requirements. He/She identifies and secures special equipment to meet customer obligations.
Other Duties
* Assists with forecasting, optimizing and booking loads and equipment to support customer needs and requirements.
* Assists with conducting service recovery to ensure service requirements are met.
* Processes orders within transportation management system
* Serves as point of contact to resolve customers issues and to improve service.
* Assists with truckload capacity commitments to ensure capacity is available and secured.
* Communicates exceptions to destination dispatch, customers, and carriers to provide information and to ensure accuracy.
* Acts as lead to support the functions of Dispatch Associates as needed.
Preferred Competencies
* Detail Orientation: Captures/documents specific and accurate information; learns subjects thoroughly and in detail; completes work with thoroughness; supplies appropriate details when requested; maintains organized files.
* Supply Chain Management: Demonstrates a basic understanding of supply chain concepts; identifies issues within a supply chain.
* Technology Knowledge: Demonstrates a general understanding of technology used by the company; communicates basic technological concepts and terminology; applies standard technology in daily work.
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law
United Parcel Service
Atlanta, GA
United Parcel Service, Inc. provides letter and package delivery, specialized transportation, logistics, and financial services. It operates through three segments: U.S. Domestic Package, International Package, and Supply Chain & Freight. The U.S. Domestic Package segment offers time-definite delivery of letters, documents, small packages, and palletized freight through air and ground services in the United States. The International Package segment provides guaranteed day and time-definite international shipping services in Europe, the Asia Pacific, Canada and Latin America, the Indian sub-continent, the Middle East, and Africa.
This segment offers guaranteed time-definite express options, including Express Plus, Express, and Express Saver. The Supply Chain & Freight segment provides international air and ocean freight forwarding, customs brokerage, distribution and post-sales, and mail and consulting services in approximately 220 countries and territories; and less-than-truckload and truckload services to customers in North America.
This segment also offers shipping, visibility, and billing technologies; and insurance, financing, and payment services. The company operates a fleet of approximately 123,000 package cars, vans, tractors, and motorcycles; and owns 47,000 containers that are used to transport cargo in its aircraft. United Parcel Service, Inc. was founded in 1907 and is headquartered in Atlanta, Georgia.
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IndustryTransport/Delivery Services
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No. of Employees248,150
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Website
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Jobs Posted560
