Job Description

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Surgical Management Solutions (SMS) is an early stage start up backed by Surgical Care Affiliates, a division of United Health Group. The mission of SMS is to empower consumers with the knowledge and education to understand their healthcare costs, coupled with seamless access and enhanced consumer experience when they need those services. SMS was founded by SCA leaders after recognizing a substantial need to better reach and influence consumers to take ownership of their healthcare costs. Healthcare benefits are complex, and many consumers find themselves frustrated with the lack of transparency in the system, simple means of understanding costs, and how to access the care they need. The SMS model is intentionally designed to provide a simple solution to large, self-insured employers to drive down outpatient surgical spend. The model is built around the ability to engage and educate membership to create an exceptional member experience. The SMS goal is to empower members to be well-informed to be true consumers of healthcare. SMS streamlines services and impacts pull through by redirecting patients to affordable, quality settings for surgical care.

The Enterprise Operations Manager is responsible for supporting the development and implementation of a strategic plan for enterprise-wide business operations. The Manager is responsible for managing all aspects of enterprise operations strategic plan including oversight of projects to support teams across the SMS enterprise focused on technology-led operations, client integration and implementation, business development and client management, contact center, and provider relations. Provides strategy, leadership, guidance, and oversight for all aspects of enterprise operations support. Ensures overall enterprise operations support, guidance, collaboration, and accountability across the SMS teams and client portfolio related to operations.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Support Director of Operations and SMS leadership in execution of strategic vision and business imperatives
* Provide operational direction to support client management and business development teams
* Partner with provider relations team
* Support contact center and technology teams
* Collaborate with all levels of the organization in order to verify accuracy of relevant enterprise operations data, processes, and procedures
* Ensure accurate and updated client information within CRM, in collaboration with technology lead and contact center lead / director
* Act as project manager for enterprise operations initiatives and business imperatives
* Develop innovative processes and provide insight to enhance or optimize business operations (internal and client-specific)
* Lead activities with other internal departments to provide optimal customer service and member engagement to clients and relevant stakeholders
* Partner with the SMS team to identify areas of opportunity to drive performance and collaborate with technology teams to build best in class solutions
* Share with leadership opportunities to improve and assist with developing solutions
* Develop and maintain business relationships with key stakeholders, internal and external teammates, and related business partners
* Collaborate with contact center teams to coordinate relevant training materials and facilitation for care advocates related to client-specific information
* Collaborate and drive business initiatives alongside technology lead to support training of impacted teammates (internal and external stakeholders)
* Own key relationships with client support teams, both internal and external, as necessary for pull through
* Coordinate and attend in-person and/or virtual meetings with stakeholders as necessary and applicable to job functions
* Communicate with necessary stakeholders, internal and external, as necessary to maintain execution

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree or equivalent experience in Business Administration, Healthcare Administration or related field
* 2+ years of experience working in clinical operations space or 3-5 years in provider operations
* Experience working in a payor environment, preferred or knowledge of payor operations
* Experience working in perioperative/ surgical services, with experience in ambulatory environment
* Experience in healthcare strategy, operations and/or development with process-improvement mindset
* Experience of medical terminology
* Ability to travel 25% of the time (when applicable)
* Knowledge of Salesforce
* Proficiency in Microsoft Office Suite
* If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Colorado Residents Only: The salary range for Colorado residents is $79,700 to $142,600. Pay is based on several factors including but not limited to education, work experience, certifications, etc. As of the date of this posting, In addition to your salary, UHG offers the following benefits for this position, subject to applicable eligibility requirements: Health, dental, and vision plans; wellness program; flexible spending accounts; paid parking or public transportation costs; 401(k) retirement plan; employee stock purchase plan; life insurance, short-term disability insurance, and long-term disability insurance; business travel accident insurance; Employee Assistance Program; PTO; and employee-paid critical illness and accident insurance.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Telecommute, Telecommuting, Telecommuter, Work from home, Work at home, Remote