Billing Design Analyst

Spectrum
0 reviews

Posted on: 8 Mar 2021

Charlotte, NC

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Job Description

JOB SUMMARY
Billing Design Analysts are responsible for analysis, documentation, and creating billing solutions for both ICOMS and CSG billing systems. Billing Design Analysts will ensure billing solutions meet specified and approved requirements from our internal customers as well as Billing Executive leadership. This position includes documenting high-level solutions, performing testing of the solution, documenting the configuration, submitting developer requirements (if required), and providing technical billing subject matter expertise and support of billing solution launches. ~~~~

MAJOR DUTIES AND RESPONSIBILITIES
Works intimately with business owner/requestors or design architecture on understanding requirements and documenting requirements.

Develops and documents billing solutions including process flows.

Understands all order entry processes and procedures and business rules within the company.

Works with Data Standards, requests data standard codes, and ensures we are following data standard guidelines.

Performs analysis on billing systems, billing data, and processes in order to determine the best billing design and solution.

Provides support for complex issues within our billing systems.

Runs queries and pulls billing data to support analysis and billing design.

Designs solutions for MEC (Master Enterprise Catalog) to support the Gateway system.

Creates and documents billing system configuration guides.

Perform other duties a requested by supervisor.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge

* Strong Communicator (written and verbal): ability to read, write, speak and understand English
* Ability to conduct presentations in front of an audience (could include Executive Leadership)
* Ability to analyze and interpret data
* Ability to communicate with all levels of management and company personnel
* Ability to handle multiple projects and tasks
* Ability to maintain confidentiality
* Ability to make decisions and solve problems while working under pressure
* Ability to show judgment and initiative and to accomplish job duties
* Ability to work independently
* Knowledge of industry requirements used to support end user cable, data, and telephony billing
* Ability to work extended hours.
* Knowledge of systems used by Cable and/or Telecommunications industries to support billing, customer services, and accounting activities
* Proficient in Microsoft desktop products including Access, Word, Excel, Power Point, Visio, and Project
* Ability to work independently

Education
BA/BS in Information Technology, Computer Science, or related field or equivalent work experience.

Related Work Experience
2 - 3 Years - Billing system code configurations (including prerequisites)
2 - 3 Years - Billing system experience related to campaigns, rates, packages, and taxes
2 - 3 Years - Database reporting tools, queries, SQL, macros
2 + Years - ICOMS/CSG experience preferred

WORKING CONDITIONS
Office environment

For more information on Spectrums benefits, please click here.

Spectrum

New York, New York

Time Warner Cable (TWC) was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City, with other corporate offices in Stamford, Connecticut; Charlotte, North Carolina; and Herndon, Virginia. From 1971 to 1981, Time Warner Cable, as Warner Cable, owned Dimension Pictures.

It was controlled by Warner Communications, then by Time Warner. That company spun off the cable operations in March 2009 as part of a larger restructuring. From 2009 to 2016, Time Warner Cable was an entirely independent company, continuing to use the Time Warner name under license from its former parent (including the "Road Runner" name for its Internet service, now Spectrum Internet).

In 2014, the company was the subject of a proposed purchase by Comcast Corporation, valued at $45.2 billion; however, following opposition to the deal by various groups, along with plans by the U.S. government to try to block the merger, Comcast called off the deal in April 2015. On May 26, 2015, Charter Communications announced that it would acquire Time Warner Cable for $78.7 billion, along with Bright House Networks in a separate $10.1 billion deal, pending regulatory approval.

The purchase was completed on May 18, 2016; Charter had continued to do business as Time Warner Cable in its former markets, but has now re-branded these operations under the Spectrum brand in most markets (even Charter launched this brand in 2014), though it will continue to use the roadrunner.com email addresses and adelphia.net email addresses to new customers.