Regional Operations Analyst - Pinellas
Posted on: 8 Mar 2021
St Petersburg, FL
Job Description
JOB SUMMARY
Responsible for gathering data from various systems and sources to perform operational and performance analysis, trending, forecasting, and business impact. Review data, programs and initiatives that support and enhance the Company's commitment to customers.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform analysis and trending of key performance indicators to identify opportunities for performance improvement and to assist in the budgeting and forecasting process.
Provides operational analytical support for operational management.
Compare actual and target performance metrics and identify performance trends.
Monitor and review reports and records of activities to ensure progress is being accomplished toward specified objectives and recommend changes in methodology as required to attain business objectives.
Make recommendations based on data for process improvement and strategic business decision making.
Create reports and data driven presentations with impact - identify trends and occurrences in data and translate findings into various mediums including text, charts, graphs, displays, tables.
Investigate and perform root cause analysis of complex nature.
Develop and provide ad hoc reports and compile executive level reporting as required by management.
Individual will work with cross-functional departments.
Perform other duties as requested by supervisor.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to analyze key performance indicators/metrics
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to present complex data to cross functional audiences in an easy to understand manner
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to use personal computer and Microsoft Office applications (Excel required, PowerPoint preferred)
Proficiency in data analysis, report creation
Education
Bachelor's degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience
Related Work Experience Number of Years
Quantitative or operational analysis experience 3+
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
Knowledge of key performance indicators
Knowledge of cable television products and services
WORKING CONDITIONS
Office environment
For more information on Spectrums benefits, please click here.
Spectrum
New York, New York
Time Warner Cable (TWC) was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City, with other corporate offices in Stamford, Connecticut; Charlotte, North Carolina; and Herndon, Virginia. From 1971 to 1981, Time Warner Cable, as Warner Cable, owned Dimension Pictures.
It was controlled by Warner Communications, then by Time Warner. That company spun off the cable operations in March 2009 as part of a larger restructuring. From 2009 to 2016, Time Warner Cable was an entirely independent company, continuing to use the Time Warner name under license from its former parent (including the "Road Runner" name for its Internet service, now Spectrum Internet).
In 2014, the company was the subject of a proposed purchase by Comcast Corporation, valued at $45.2 billion; however, following opposition to the deal by various groups, along with plans by the U.S. government to try to block the merger, Comcast called off the deal in April 2015. On May 26, 2015, Charter Communications announced that it would acquire Time Warner Cable for $78.7 billion, along with Bright House Networks in a separate $10.1 billion deal, pending regulatory approval.
The purchase was completed on May 18, 2016; Charter had continued to do business as Time Warner Cable in its former markets, but has now re-branded these operations under the Spectrum brand in most markets (even Charter launched this brand in 2014), though it will continue to use the roadrunner.com email addresses and adelphia.net email addresses to new customers.
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IndustryMedia/Entertainment
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No. of Employees94,000
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Website
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Jobs Posted3319
