Manager, Residential Inbound Sales
Posted on: 8 Mar 2021
Columbus, OH
Job Description
JOB SUMMARY
The Spectrum Manager of Residential Inbound Sales is a professional, highly motivated Manager with strong sales coaching and developmental experience earned in a fast paced, dynamic Call Center sales environment. In this role you will coach and develop a team of Sales Supervisors and you will be accountable for meeting and exceeding established sales goals.
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
Coach and motivate a team of Sales Managers in a fast-paced, dynamic Call Center Sales environment.
Motivate a team of individuals to meet or exceed established sales targets.
Develop new sales strategies within the call center to maximize opportunities.
Ensure that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).
Monitor daily activities to ensure quality standards are met or exceeded.
Monitor individual and team sales performance.
Establish and maintain interdepartmental relationships to ensure alignment on all Charter Communications initiatives.
Handle all customer complaints and escalations as required.
Perform other duties as required by management.
REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
* Ability to read, write and speak the English language (or other applicable language) to communicate with employees, customers, suppliers, in person, on the phone, and by written communication in a clear, straight-forward, and professional manner.
* Must have ability to work in a pay for performance environment
* Willing and able to respond to customer or employee inquires within a timely period.
* Willing and able to work a work week that includes a weekend day.
* Knowledge of cable and telecommunications products and services
* Ability to handle multiple projects and tasks
* Ability to make decisions and solve problems while working under pressure
* Ability to work with others to resolve problems, handle requests or situations
* Ability to prioritize and organize effectively
* Ability to show judgment and initiative and to accomplish job duties
* Ability to use personal computer and Microsoft Office Suite applications (I.e. Microsoft Word, Outlook, Excel, PowerPoint etc.)
* Ability to work seated for prolonged periods of time
Education
4 year Bachelors Degree or equivalent work experience required
Related Work Experience
5+ years: Call Center Management Experience
1 year: Call Center Sales Manager experience
WORKING CONDITIONS
Office environment
Hours may vary. Five-day workweek must include one weekend day.
For more information on Spectrums benefits, please click here.
Spectrum
New York, New York
Time Warner Cable (TWC) was an American cable television company. Before it was purchased by Charter Communications on May 18, 2016, it was ranked the second largest cable company in the United States by revenue behind only Comcast, operating in 29 states. Its corporate headquarters were located in the Time Warner Center in Midtown Manhattan, New York City, with other corporate offices in Stamford, Connecticut; Charlotte, North Carolina; and Herndon, Virginia. From 1971 to 1981, Time Warner Cable, as Warner Cable, owned Dimension Pictures.
It was controlled by Warner Communications, then by Time Warner. That company spun off the cable operations in March 2009 as part of a larger restructuring. From 2009 to 2016, Time Warner Cable was an entirely independent company, continuing to use the Time Warner name under license from its former parent (including the "Road Runner" name for its Internet service, now Spectrum Internet).
In 2014, the company was the subject of a proposed purchase by Comcast Corporation, valued at $45.2 billion; however, following opposition to the deal by various groups, along with plans by the U.S. government to try to block the merger, Comcast called off the deal in April 2015. On May 26, 2015, Charter Communications announced that it would acquire Time Warner Cable for $78.7 billion, along with Bright House Networks in a separate $10.1 billion deal, pending regulatory approval.
The purchase was completed on May 18, 2016; Charter had continued to do business as Time Warner Cable in its former markets, but has now re-branded these operations under the Spectrum brand in most markets (even Charter launched this brand in 2014), though it will continue to use the roadrunner.com email addresses and adelphia.net email addresses to new customers.
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IndustryMedia/Entertainment
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No. of Employees94,000
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Website
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Jobs Posted3319
