Manager, Customer Service
Posted on: 8 Mar 2021
Grand Rapids, MI
Job Description
At SpartanNash, we deliver what our guests want, when they want it fast and friendly. We take pride in service excellence and enjoy providing a great customer experience. There are many retail employers, but not all offer a place where you can learn, grow and thrive. Thats why SpartanNash is a cut above the rest.
Location:
4325 Breton Road SE - Grand Rapids, Michigan 49512
Job Description:
To lead the day to day activities of the front-end operations in a retail store, ensuring the guest assistance, customer service, cashier, and cash office areas are fully staffed, trained and operating to company standards. Responsible for the financial aspects of the front-end operations of the store.
* Manage a team that completes all front end cash register purchases (i.e., cash, check, debit/credit/EBT cards, gift certificates) and other transactions (i.e., bottle return, money order) to ensure accurate and timely transactions as well as high levels of customer service
* Maintain knowledge of the stores sales program including ad items, special prices, coupon deals and other features.
* Oversee the cash office team to ensure the bookkeeping and cash controls are maintained per company audit standards
* Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals. Develop and monitor department budget as required
* Make recommendations to improve current programs and processes
Heres what youll need:
* Two years retail experience (Preferred)
* One year of supervisory or lead role (Strongly Preferred)
* Strong written and verbal communication, and bookkeeping skills
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. May be required to travel. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is rarely exposed to outside weather conditions. The employee will be exposed to refrigerated/freezer coolers on a frequent basis. The noise level in the work environment is usually low to moderate.
We are not able to sponsor work visas for this position.
SpartanNash is a certified Military-Friendly employer. Veterans are encouraged to apply!
We are not able to sponsor work visas for this position.
SpartanNash is proud to take care of the people who take care of our business through our robust and competitive Total Rewards benefits package. Learn more here.
SpartanNash is an Equal Opportunity Employer who celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals.
SpartanNash
Byron Center, MI
SpartanNash (SPTN) is a Fortune 400 company and the sixth largest food distributor in the United States. We also are a leading distributor of grocery products to U.S military commissaries.
Headquartered in Grand Rapids, Mich., SpartanNash has corporate offices in Minneapolis, Indianapolis and Norfolk, Va. We currently operate more than 155 corporate-owned retail stores in nine states and distribute to more than 2,100 independent locations throughout the country.
Our retail banners include Dan’s Supermarket, D&W Fresh Market, Econofoods, Family Fare, Family Fresh Market, Forest Hills Foods, Fresh City Market, Martin’s Super Markets, No Frills, SunMart, Supermercado Nuestra Familia, ValuLand and VG’s.
We operate 11 wholesale distribution centers and seven military DCs. Our military operations also serve the District of Columbia, Europe, Cuba, Puerto Rico, Bahrain, Djibouti and Egypt.
SpartanNash also offers premier fresh produce distribution and fresh food processing through our Caito Foods Fresh Kitchen and Fresh Cut operations, and BRT’s managed freight business specializes in dry and refrigerated freight services for produce and perishable goods.
Our vision is to be a best-in-class business that feels local, where relationships matter. We are guided by our core values of customer focus, innovation, patriotism, teamwork, respect, integrity, accountability and celebration and fun. The key to our success is our family of nearly 19,000 associates, who put our customers, consumers, communities and their co-workers first, each and every day.
Giving back is part of our commitment. In 2017, we donated 5.4 million pounds of food to help fight hunger and collaborated with community partners around the country to advance education and vital services. We also supported the communities we serve through our corporate giving initiatives and volunteered thousands of hours with our community partners.
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IndustrySales/Retail
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No. of Employees11,950
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Website
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Jobs Posted1449
