Director of Operations
Posted on: 7 Mar 2021
Livingston, NJ
Job Description
Job Description
Patients and Physicians rely on our diagnostic testing, information and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact and a clear dedication to service. Its about providing clarity and hope.
You will work for the world leader in the industry, with a career where you can expand your skills and knowledge. As Laboratory Director for a Livingston, NJ-based hospital, you will have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.
The Laboratory Director provides leadership and directs the training, development and supervision of laboratory personnel, and plans and schedules the activities of the laboratories. The Director also assumes responsibility for the proper application of policies and procedures, and operates the laboratories on a cost-effective basis. The Hospital Laboratory Director is accountable for the accuracy and reliability of all services provided by the laboratories under his/her supervision. This individual actively supports and complies with all company and hospital principles, policies and procedures.
Essential Job Duties and Responsibilities
Ensure that all testing performed under his/her supervision is according to established, approved procedures and quality control policies.
Perform management tasks such as:
Manage staffing, including recruitment, development, evaluation, and disciplinary actions.
Develop business case justifications and cost/benefit analyses for lab spending and initiatives.
Develop and review budget, and ensure it complies with Quest and hospital goals and objectives.
Establish necessary budgetary controls and maintain costs within budgeting constraints.
Ensure lab processes and services are monitored for quality, cost effectiveness, and efficiency through continuous process and quality improvement.
Coach and counsel staff to assist in their professional development.
Anticipate departmental needs in order to establish both long and short-range goals; provide direction to the employees to ensure implementation of plans and the meeting of goals; and measure compliance in collaboration with administration (Quest Diagnostics and Hospital).
Prepare written monthly reports of all laboratory activities and submit to the Systems Director as directed.
Support and comply with all Quest Diagnostics and Hospital policies and procedures. Accountable for implementation and employee compliance with policies and procedures.
Implement and coordinate Point-of-Care-Testing (POCT) within the hospital.
Make recommendations for the purchase of capital equipment.
Investigate and resolve problems; inform System Director of all major problems.
Responsible for the maintenance and retention of all documents needed for Federal/State inspections; ensure successful inspections and initiate timely remedial action as appropriate. Ensure that the laboratory maintains certification in all testing areas and retains its license.
Execute Safety and Infectious Control Procedures to ensure patient, staff, and visitor safety.
Promote mutual respect and professionalism throughout the company and hospital.
Ensure that client inquiries and problems are handled professionally and expeditiously.
Perform other ancillary duties as directed by competent authority.
Qualifications
Experience and Education
Proven performance managing a large team in a medical or laboratory-related environment, with at least 5 years of management experience.
Strong business acumen; experience developing business case justifications and conducting cost/benefit analysis for department spending
Experience developing and reviewing sizable budgets, and managing overall P&L;
Experience facilitating communication and partnering with the medical staff, clinical departments and senior leadership
Technical and operational knowledge of Hospital Core Lab, Chemistry, Hematology, Coagulation, and Urinalysis is preferred
BA/BS required; MBA or graduate degree in related field is highly desired
Knowledge, Skills and Abilities
Ability to work with hospital and laboratory personnel in meeting the standards for clinical testing with respect to cost, service, and quality
Ability to work with and communicate effectively with physicians, hospital and company leadership and staff
Detailed knowledge of medical-related operations
Detailed knowledge of financial operations as it relates to functioning of clinical departments
General understanding of laboratory and hospital information systems, implementation plans, and interfaces
Quest Diagnostics
Secaucus, NJ
Company Overview
Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab results, our diagnostic insights reveal new avenues to identify and treat disease, inspire healthy behaviors and improve health care management. Quest annually serves one in three adult Americans and half the physicians and hospitals in the United States, and our 46,000 employees understand that, in the right hands and with the right context, our diagnostic insights can inspire actions that transform lives.
At a Glance
Quest Diagnostics is the world’s leading provider of diagnostic information services
Generated 2018 revenues of approximately $7.53 billion
Publicly trades common stock on the New York Stock Exchange (NYSE: DGX). More in Investor Relations
Ranks as a component of the S&P 500
Touches the lives of 30 percent of American adults each year
Serves about half of the physicians and hospitals in the U.S
Access to approximately 90% of U.S. insured lives
Engages workforce of about 46,000 employees dedicated to putting patients first every day
More than 6,600 patient access points, the most extensive network in the U.S.,
including phlebotomists in physician offices and more than 2,250 of our own
patient service centers
A medical and scientific staff of more than 600 M.D.s and Ph.D.s
Logistics capabilities, that include approximately 3,750 courier vehicles and 25 aircraft that collectively make tens of thousands of stops daily
Offers physicians a test menu that is industry leading in breadth and innovation. Our test menu ranges from routine biological tests to complex and specialized molecular and gene-based testing as well as anatomic pathology
Provides a broad range of solutions for employers, including workplace drug testing for employers and government agencies; the Blueprint for Wellness employee wellness service; and risk assessment services for the life insurance industry
Publishes original research in peer reviewed publications, at medical and scientific conferences, and as a public service. Quest Diagnostics Health Trends reports examine trends in diseases based on the company’s United States database. Quest Diagnostics Drug Testing Index (DTI) reports examine trends in workplace drug testing, and have been considered a benchmark for U.S. workforce drug positivity trends since 1988
Recognition
Named to Fortune Magazine's 2019 World's Most Admired Companies list in the Health Care industry category of "Pharmacy and Other Services" for the third consecutive year
Among FORTUNE® Magazine's 2018 Fortune 500® companies
Ranked on the Forbes® 2018 Global 2000
Ranked on the “Barron’s 500” list of top-performing large companies for 2017
Named a member of the Dow Jones® Sustainability World and North America indexes since 2004 (DJSI World) and 2005 (DJSI North America). The Dow Jones Sustainability World Index represents the top 10% of the leading sustainability companies out of the biggest 2,500 companies in the Dow Jones Global Total Stock Market Index
Earned a place on the annual Newsweek Green Rankings, for the fourth consecutive year on the 2017 U.S. list
Consistently named one of the best places to work in U.S. business journal rankings, including Forbes® 2018 America's Best Large Employers
Achieved Cancer Gold Standard™ accreditation from the CEO Roundtable on Cancer, recognizing our important actions to reduce the cancer risk of employees and their families
Received a rating of 100 from the Human Rights Campaign on the 2018 Corporate Equality Index, earning the distinction of being a "Best Place to Work for LGBT Equality"
Named a DiversityInc Noteworthy Company for the second consecutive year in 2018
Read more about awards and honors.
Read more about our Reputation Honors and Corporate Social Responsibility programs.
Products and Services
Diagnostics information services
Clinical trials
Healthcare IT
Wellness & risk management
Drug Screening
Read more about products and services.
Operations
Headquarters in the U.S.: 500 Plaza Drive, Secaucus, New Jersey 07094
Approximately 2,200 patient locations and dozens of clinical laboratories throughout the U.S.
In addition to the U.S., Quest Diagnostics operates clinical laboratories in laboratory facilities in Gurgaon, India; Heston, England; Mexico City, Mexico; and San Juan, Puerto Rico
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IndustryHealthcare
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No. of EmployeesApproximately 45,000
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Website
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Jobs Posted8045
