Bilingual Customer Care Advocate
Posted on: 7 Mar 2021
Winston-Salem, NC
Job Description
Job Description
$13.15/hr Annual rate $27,352
**This role is temporarily working from home while the office is closed due to COVID
Class Date: April 19, 2021
Interviews starting March 10, 2021
$13.15/hr Annual rate $27,352
Daily Duties Of the PepsiCo Customer Care Advocate:
* Interact empathetically with customers and field personnel in a call center environment via phone in response to equipment malfunctions and service requests
* Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
* Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
* Follow standardized procedures to deliver world class customer service and first call resolution
What we offer you:
* Medical, Dental, Life and Disability Insurance
* Tuition Reimbursement
* Paid Time Off
* Overtime Opportunities
* Monthly Bonus potential
* Retirement Planning Options (401K)
* Advancement after 1 year of sustained performance with no documented actions
* Local and Global career advancement opportunities
Qualifications and Requirements:
Bilingual Customer Care Advocate
Candidate will be speaking and writing in English for a majority of the position - MUST be fluent in both English and other language .
Must speak Spanish or French fluently. Must read/write Spanish or French proficiently.
* High School Diploma/GED or greater
* Minimum 1year customer service experience or 4 year degree
* Strong proficiency in data entry
* Availability to work evenings, weekends, holidays, and occasional overtime to meet business needs
Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.
PEPSICO
Purchase, NY
PepsiCo, Inc. operates as a food and beverage company worldwide. The company’s Frito-Lay North America segment offers branded dips; Cheetos cheese-flavored snacks; and Doritos tortilla, Fritos corn, Lay’s potato, Ruffles potato, and Tostitos tortilla chips. Its Quaker Foods North America segment provides cereals, rice, pasta, mixes and syrups, granola bars, grits, oat squares, oatmeal, rice cakes, simply granola, and side dishes under the Aunt Jemima, Cap’n crunch, Life, Quaker Chewy, Quaker, and Rice-A-Roni brands.
The company’s North America Beverages segment offers beverage concentrates, fountain syrups, and finished goods under the Aquafina, Diet Mountain Dew, Diet Pepsi, Gatorade, Mountain Dew, Pepsi, Propel, Sierra Mist, and Tropicana brands; and ready-to-drink tea, coffee, and juices. Its Latin America segment provides snack foods under the Cheetos, Doritos, Emperador, Lay’s, Marias Gamesa, Rosquinhas Mabel, Ruffles, Sabritas, Saladitas, and Tostitos brands; Quaker-branded cereals and snacks; and beverage concentrates, fountain syrups, and finished goods under the 7UP, Diet Pepsi, Gatorade, H2oh!, Manzanita Sol, Mirinda, Pepsi, Pepsi Black, and Toddy.
The company’s Europe Sub-Saharan Africa segment offers snack food under the Cheetos, Chipita, Doritos, Lay’s, Ruffles, and Walkers; Quaker-branded cereals and snacks; beverage concentrates, fountain syrups, and finished goods under the 7UP, Diet Pepsi, Mirinda, Pepsi, Pepsi Max, and Tropicana; ready-to-drink tea products; and dairy products under the Agusha, Chudo, and Domik v Derevne brands. Its Asia, Middle East and North Africa segment provides snack foods under the Cheetos, Chipsy, Doritos, Kurkure, and Lay’s brands; cereals and snacks under the Quaker brand; beverage concentrates, fountain syrups, and finished goods under the 7UP, Aquafina, Mirinda, Mountain Dew, Pepsi, Sting, and Tropicana brands; and ready-to-drink tea products. The company was founded in 1898 and is headquartered in Purchase, New York.
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IndustryBeverages
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No. of Employees267,000
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Website
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Jobs Posted4233
