Job Description

Description

MissionStatement

Jacobs is seekinga qualified Information Technology (IT) professional to support the USSOCOMSITEC II Enterprise Operations and Maintenance (EOM) contract. Your career atJacobs enables USSOCOM to fulfill its mission to Provide fully capable SpecialOperations Forces (SOF) to defend the United States and its interests andsynchronize planning for global operations against terrorist networks. As amember of our team, you will support the vice president of the EnterpriseOperations Group (EOG) as we partner with SOF military and civilian members toprovide world-class IT services and support that connects over 60,000 usersaround the world in the areas of software development/maintenance, networkservices, security, end-user computing, and test and evaluation.

Job Description

Senior PCTechnicians are responsible for maintaining, analyzing, troubleshooting andrepairing personal computer systems, hardware, software, computer peripherals,and AV equipment. Assist employees via remote access, phone, or in person. Mayalso mentor or train other Desktop Support. Senior PC Technicians needexcellent problem-solving and customer service skills, as well as extensiveexperience with desktop hardware, software applications, operating systems andnetwork connectivity. This position mustbe customer service-oriented and proactive in anticipating and resolvingproblems while maximizing efficient use of computing resources. Senior PC Techniciansmay be required to provision and maintain mobile devices (NIPR, SIPR andGray). This position may supervise PCTechnician support teams.

Typicalduties include:

* Installing,configuring and maintaining desktop and laptop PCs, mobile devices andperipherals, such as printers
* Installingand configuring application and operating system software and upgrades
* Troubleshootand resolve complex issues and work with other teams to identify root cause andresolution
* Multipledevice configuration including personal device support and configuration
* Removingold equipment and performing data migration to new machines
* Experiencein implementation and administration of infrastructure services like FTP, IIS,DNS, DHCP, and GPOs
* Analyzesuser needs for business applications. Researches alternatives and proposessolutions. Coordinates hardware and software system installation and ensuresspecifications are met
* Createand maintain thorough documentation for all desktop solutions andtroubleshooting instructions in the Knowledge base
* Workingwith hardware and software vendors to verify timely product delivery andensuring that new equipment is installed and ready to operate on schedule
* Analyzingand making recommendations for hardware and software standardization

QUALIFICATIONS
ClearanceRequirements: TS/SCI

EducationalRequirements:

* Associatedegree from two-year College or university. Significant relevant experiencewill be considered in lieu of formal education.

CertificationRequirements:

* DoDD8570.01-M IAT II or higher

AND

* MCSA:Win 10 OR
* MCSA:Windows Server 2016 OR
* Microsoft365 Certified Modern Desktop AdministratorOR
* MCA

ExperienceRequirements:

* Atleast five years of previous experience working as a PC Technician.

EssentialFunctions

WorkEnvironment

* Workwill be performed inside a large facility. An inside environment may be acubicle (considerations: close quarters, low to moderate noise, bright or dimlighting).
* Workassignments vary based on client requirements.
* Workmay include travel with the military to participate in exercises in austereconditions
* Outsidework may include various environmental conditions including hot, dusty, cold,icy and windy climates.

PhysicalRequirements

* Sittingat desk. Phone use and PC or laptop. Filing required. May require lifting andcarrying boxes of supplies or files up to 25 lbs. Extended periods of sittingwhile on PC/laptop or phone.
* Mayrequire climbing, working at heights and in small confined spaces such as underraised floors, inside closets and server racks. Must be able to sit, stoop,kneel or crouch for long periods of time. Work in noisy areas with hotter and colder temperature than standardoffice environmental conditions. Lift and transport equipment up to 50 pounds.

Equipmentand Machines

* Generaloffice equipment, which includes: telephone, fax machine, copier, PC/laptop,and other miscellaneous office equipment.
* Servers,switches, routers and other computer equipment that supports the networkenvironment.
* Operatinghand tools, power tools, ladders and test equipment.
* Mayrequire operating motor vehicles.

Attendance

* Regularattendance in accordance with established work schedule is mandatory.
* Itis important to be able to work any shift/designated hours required.
* Youmay be asked to continue performance in support of a war, contingency, orexercise
* Youmay be asked to continue performance during inclement weather or otherconditions when others are not permitted to work
* Positionmay require night and weekend work and could include travel with the militaryto participate in operations/exercises located in areas with field conditions

Travel

* Continentaland Oversees travel may be required. Itis important to maintain a current passport.

OtherEssential Functions

* Employmentis contingent upon obtaining all required certifications within the timeframespecified in a waiver by the government (if applicable) and maintainingrequired certifications through the duration of the contract. Failure toobtain/maintain required certifications will result in disqualification forthis position and could result in termination.
* Candidatemust exhibit a professional behavior that promotes teamwork, fosterscooperation, and enhances productivity in the workplace. Must be well organizedwith the ability to coordinate, prioritize and execute multiple taskssimultaneously in a high-pressure environment. Ability to communicateverbally and in writing to work effectively with a variety of government,military and contractor personnel at all levels.
* Candidatemust be able to interface effectively with individuals at all levels of theorganization.
* Groomingand dress usually business casual, but dependent on clients standards. Mustnot pose a safety hazard to employees working in the same general area.
* Theposition for which you are applying for requires a US government securityclearance. This is to advise you, that should you be extended an offer, if youpossess a dual citizenship (i.e., citizen of the US and another country), to begranted a clearance you will be required to relinquish your citizenship in theforeign country.

SITEC

I2S