Job Description

Global Customer Care Representative

Requisition ID

: (21001529)

Primary Location

: United States-Illinois-Rosemont

Job Function

: Customer Service

Job Posting Date

: Feb 11, 2021, 2:19:17 AM

If you are a Customer Care professional looking for an opportunity to grow, Emerson has an exciting opportunity for you! Based in our Rosemont, Illinois location and reporting directly to the Manager of Global Customer Care, you will be responsible for order management of Asian export orders from Appleton local and overseas distributors. As a Global Customer Care Representative, you will have continuous communication with direct customers and distributors to provide feedback on open orders, respond to distributor and customer inquiries, provide lead times, and expedite orders as appropriate. You will also provide support to the Inside Sales Representatives as needed. You will succeed in this role if you successfully exercise sound judgement and use strong analytical skills to problem solve issues on behalf of the Global Customer Care team.

AS A GLOBAL CUSTOMER CARE REPRESENTATIVE, YOU WILL:

* Address customer inquiries by phone and other media and perform as liaison with sales, credit, manufacturing planners, buyers, shipping, traffic and compliance, forwarders and couriers, IT, and distributors on behalf of Inside Sales team
* Manage order and line holds applied to international orders
* Process credits and replacement for customers
* Complete all documents necessary to move shipments out of the country such as Airway Bill, Pro Forma Invoice, Bill of Lading, Harmonized Codes, and Internal Transaction Number for Automated Export System (AES)
* Handle export documentation such as Certificate of Origin and Certificate of Compliance for customers and other parties and file export shipment information via AES
* Assist in monitoring denied party list through MK Data Screening Tool
* Manage orders in Oracle for document completion and retention
* Support and actively participate in Perfect Execution and continuious improvement activities
* Perform back up and workload sharing activities within the Customer Support team

WHO YOU ARE:

You build the customer relationships and keep in touch. You understand the importance and interdependence of internal customer relationships. You are fluent in communicating using global terms. You display a can-do attitude in good and bad times. You step up to handle tough issues. You learn to streamline processes and cut out redundancy. You utilize systems and technology to stay on track. You keep a strong bottom-line orientation. You create an effective collaborative style that allows others across the organization to achieve shared objectives. You understand that different situations may call for different approaches. You pick up on situational cues and adjust in the moment.

REQUIRED EDUCATION, EXPERIENCE & SKILLS:

* 2 year experience in domestic/export customer service including familiarity with documentation, transportation, logistics
* Experience working in an ERP system
* Excellent verbal and written communication as well as organizational skills
* Proven ability to handle multiple tasks in a high stress environment
* Experience managing orders to and from Asia
* Legal authorization to work in the United States

PREFERRED EDUCATION, EXPERIENCE & SKILLS:

* Bachelor's Degree
* Working experience in Oracle's ERP system
* Fluent in Mandarin

A background check and drug screening are required for employment.

WHY EMERSON?

Our Commitment to Our People

We invest in our employees to ensure they have the marketplace knowledge, skills and competencies to compete and lead in a global economy. Our training programs focus on end-to-end development from onboarding through senior leadership.

Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k), tuition reimbursement, and more. We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.

Our success is measured by the positive impact we make on people, our communities and the world in which we live. Learn more about us!.

Our Commitment to Diversity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place.

Diversity and Inclusion at Emerson is about welcoming, respecting, and valuing the differences each employee possesses. Inclusion is creating a real sense of engagement, belonging and connection for all employees. Learn more about our Culture & Values and about Diversity & Inclusion at Emerson.

Work Authorization

Emerson will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to idisability.administrator@emerson.com.

ABOUT EMERSON

Emerson, a Fortune 500 company with $18.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. We are innovators, question-askers and problem-solvers. We dont settle for good enough or This is the way its always been done. Instead, we push ourselves and strive for the never been done before.

Our Automation Solutions business enables the greatest use of the world's most valuable resources, ensuring the performance and safety of industries that are the backbone of daily life.

Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.

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