Job Description

JOB SUMMARY

Responsible for ensuring the proper balance between business needs, technology options, and user experience in order to maximize product value and increase efficiency. Acts as the voice of the customer, translating customer needs to the Agile team by properly codifying intent, sizing work efforts, prioritizing needs, and summarizing issues.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works closely with designers, engineers, and business professionals in a collaborative environment to create strategic, product roadmaps.

Draws upon customer insights to drive the software product vision and direction; Provides leadership in identifying and defining ongoing product features that align with business strategy.

Defines software solutions that CBRE's technical teams can deliver. Represents the customer to the technical teams, answering questions about client expectations.

Uses technical and product expertise to prioritize deliverables and manage backlog of requests. Owns the product backlog.

Facilitates discussions, user story development and refinement, and testing and validation; contributes to roadblocks resolution and decision making.

Provides regular updates; manages executive stakeholder communication and reporting.

Acts as a single point of contact for ongoing support and services. Prioritizes needs, engages various technical teams, as needed, routes requests to correct owners, and ensures support is provided to internal or external satisfaction.

Actively engages in Agile process, including daily scrum sessions, demos, and testing activities, as well as training and change management activities, as needed.

Manages changes to features and communication to ensure there is clear indication of what is required for each release

Assists the team in sizing and breaking down Epic into a manageable size to accommodate the release cadence. Writes user stories and cases, as needed.

Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. Provides informal assistance such as technical guidance, and/or training to coworkers. May lead project teams and/or plan, and supervise assignments of lower level employees.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's degree (BA/BS) in a related field of work or equivalent work experience. Requires technical and business knowledge in multiple disciplines/processes. Typically has 7-10 years of relevant work experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires advanced knowledge of financial terms and principles. Translates high-level specifications for software components into program specifications. Estimates time against completing the program specifications.

REASONING ABILITY

Ability to research, comprehend, analyze, and interpret complex documents accurately. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills. Ability to solve problems of moderate complexity.

OTHER SKILLS and ABILITIES

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines. Errors in judgment may cause long-term impact to product(s).