Equipment Coordinator Lead
Posted on: 6 Mar 2021
Glen Allen, VA
Job Description
About the Equipment Coordinator Lead role:
In this role, you will fulfill internal and external customer needs through a high volume of complex electronic requests, averaging 15-25 requests per day. In addition, handling phone requests, providing unscripted, customized professional service with the expectation that you have sole ownership over the resolution within a 24-hour window.
* Act as a Lead for the Equipment Corporate Service team, but not in a supervisory capacity
* Monitor and maintain team schedule
* Record phone calls for training and quality control purposes
* Reviews accuracy of orders among team and coaches based on mistakes found
* Review and update standard procedures, communicating any changes to the team
* Handle escalated issues
* Run daily metrics reports and analyze trends, working with Customer Support Supervisor to determine solutions
* Update daily management board and visual management reporting
Other Information:
* Comprehensive 90-day training program, including but not limited to supporting the Customer contact center.
* Cross-training in other areas within the department
* 18-24 months commitment in Corporate Services
* Development opportunities for company growth if so desired
What makes this opportunity exciting?
* This is an opportunity to get into an outstanding organization, ranked 162 on the Fortune 500 list!
* You will be helping ensure water quality for people around the world!
* Full benefits including medical, dental, vision, 401(k) matching all on day one
Are you qualified?
* Associates degree, Bachelors degree preferred
* 2-3 years of business and/or customer contact center experience preferred
* Spanish or French verbal and written skills a plus
* Intermediate Excel skills preferred
* Adaptable communication and interpersonal skills; Ability to work and communicate cross-functionally within the organization
* Strong organizational skills; Self-management
* Critical thinking and high attention to detail
Danaher Corporation and all Danaher Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The EEO is the Law poster is available here.
Danaher
Washington, DC
Danaher Corporation designs, manufactures, and markets professional, medical, industrial, and commercial products and services worldwide. The company’s Life Sciences segment provides mass spectrometers; cellular analysis, lab automation, and centrifugation instruments; microscopes; and genomics consumables. This segment also offers filtration, separation, and purification technologies to the biopharmaceutical, food and beverage, medical, aerospace, microelectronics, and general industrial sectors. Its Diagnostics segment provides chemistry, immunoassay, microbiology, and automation systems, as well as hematology and molecular diagnostics products. This segment offers analytical instruments, reagents, consumables, software, and services for hospitals, physicians’ offices, reference laboratories, and other critical care settings.
The company’s Dental segment provides consumables, equipment, and services to diagnose, treat, and prevent disease and ailments of the teeth, gums, and supporting bone. This segment offers implant systems, dental prosthetics, and associated treatment planning software; orthodontic bracket systems and lab products; endodontic systems and related consumables; restorative materials and instruments; infection prevention products; digital imaging systems and software; air and electric powered handpieces, and consumables; and treatment units.
Its Environmental & Applied Solutions segment offers instrumentation, services, and disinfection systems to analyze, treat, and manage water in residential, commercial, industrial, and natural resource applications. This segment also provides analytical instruments, software, services, and consumables for consumer, pharmaceutical, and industrial products. The company was formerly known as Diversified Mortgage Investors, Inc. and changed its name to Danaher Corporation in 1984. Danaher Corporation was founded in 1969 and is headquartered in Washington, the District of Columbia.
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IndustryManufacturing
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No. of Employees71, 000
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Website
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Jobs Posted2348
