Job Description

Job Description

Overview

POSITION SUMMARY:

Interface with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.
* Conduct homeowner sign offs after initial celebration.
* Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.
* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.
* Perform phone bank monthly to follow up on homeowner satisfaction.
* Perform 30 day and 330 day TLCs.
* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
* Evaluate trade partner and product performance.
* Perform on call rotation.
* Work with Customer Care Manager/Director on special projects as needed.
* Participate and attend department meetings.
* Keep accurate service request logs and documentation of all work performed.
* Perform all other duties as assigned.

Qualifications

EDUCATION AND ADDITIONAL REQUIREMENTS:

* Six (6) years residential customer care or construction field preferred
* High school diploma or GED preferred, but will accept equivalent work experience
* Valid drivers license
* Maintain regular attendance and punctuality relative to daily work schedule is required
* Excellent communication skills, verbal and written
* Basic skills in Microsoft Office
* Strong organizational and interpersonal skills
* Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
* Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
* Follow directions from a supervisor
* Understand and follow work rules and procedures
* Accept constructive feedback
* Team player

PHYSICAL REQUIREMENTS:

Requires the ability to work 8 hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

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