Job Description

Description

We are hiring for Cloud Billing Support Specialists. Do you have a strong customer focus and enjoy being a resource to others? Are you great working with numbers and problem solving? Do you thrive in a fast-paced environment? Then the Cloud Billing Support Specialist just might be the perfect next step for you!

Who are we?

Ingram Micro Cloud, a business unit of Ingram Micro, powers the worlds largest cloud marketplace, and is committed to helping our partners accelerate their digital business success by leveraging our hyperscale platform technology, infinite ecosystem of cloud solutions from the biggest innovators in the tech industry, and go-to-market support and resources to increase adoption and growth. Join our team and make an impact on this fast-growing industry!

How do you stand out?

Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? Then apply today!

Essential responsibilities of your role:

As a Cloud Billing Support Specialist, you will be accountable for the overall partner experience, including aiding our resellers on their billing, order placement, and high level technical inquires. You can expect to:

* Respond to inbound Billing and Technical service requests over the phone and email.
* Accurately and efficiently log all issues and status updates in our internal tracking system
* Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success
* Evaluate and provide resolution for complex customer Billing inquiries
* Reconcile invoices provided by the customer and/or other internal departments
* Explain charges to our customers to enhance their understanding of billing processes and policies
* Initiate adjustments to customer billing charges where appropriate and communicate outstanding amounts to customers
* Supporting multiple cloud solutions (I.e. Symantec, Acronis, Dropbox, Microsoft O365)
* Primary focus will be one Microsoft O365 suite
* Contributing to the development of service desk processes and procedures

*Note: This is not a complete list of tasks
Knowledge, skills, and/or abilities you need to have:

* Must have excellent verbal and written communication skills, as well as excellent analytical and problem-solving skills.
* Must have strong knowledge and recent experience with using the Microsoft Office Suite
* Experience handling payments / credits / debits / check / ACH / reconciliation / statement of account, etc.
* Ability to prioritize user requests effectively and manage user expectations
* Ability to balance attention to detail with expeditious execution in a fast-paced environment Working
* Passion for driving exceptional customer experience
* Previous experience troubleshooting
* Ability to work through ambiguity and thrive in a rapidly changing business environment.
* Understanding of related terminology and concepts,
* Strong analytical and problem-solving skills
* Must be available to work a 40 hr shift Sun-Sat 8am-8pm (weekends shifts will rotate quarterly)
* At least a high school diploma (or equivalent), secondary degree preferred.

What this position offers you:

* Compensation between $16-18/hr
* Opportunity to begin a long-term career with unlimited growth and advancement with a stable and growing organization
* Remote/In-Office hybrid option
* Medical, vision, dental insurance we even have options for your pets!
* 401k with employer match
* Tuition reimbursement
* Paid vacation and sick days

Ingram Micro Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.