Job Description

Join a team recognized for leadership, innovation and diversity

The future is what you make it. When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.

That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars. Working at Honeywell isnt just about developing cool things. Thats why all of our employees enjoy access to dynamic career opportunities across different fields and industries. Are you ready to help us make the future?

The main function of this position is to respond and resolve complex service calls providing technical support and troubleshooting to Honeywell customers. Additional responsibilities related to the technical delivery of Small Service Jobs, SPOT and Preventive Maintenance may be assigned as well. These customers will have products installed that fall into the Life Safety and Fire systems category as well as their associated computer systems. The goal is to insure system uptime and efficiency.

Lead Technical Specialists will demonstrate expert knowledge of Honeywell systems and Industry Best Practices.

* Verify system functional performance to ensure proper operations according to contract requirements and shop drawings/sequence of operations, etc.
* Perform system backups, install appropriate updates and patches.
* Complete documentation of all work done, including all readings, offsets, etc..
* Update Customer drawings/documentation with any configuration or model changes.
* Ensure all assigned Preventive Maintenance tasks are completed in the time allotted and the month scheduled.
* Respond to and resolve complex Emergency Service Calls as required, in accordance with customer contract deliverables. Complex Service Calls include those on integrated and multi-vendor systems.
* Diagnose and perform repairs in a time effective manner.
* Promote, build and maintain good customer relations.
* Keep supervisor informed of customer requirements, systems status, and actual, potential or perceived customer problems.
* Availability for and performance of duties outside of normal working hours as required.

MUST HAVE

* HS Diploma or equivalent
* Nicet II Certification
* PLT License
* 5+ years of related experience include troubleshooting, delivery of small jobs and mentoring junior technicians: troubleshooting and performing service calls on integrated and multi-vendor systems.
* Training/Certification on Honeywell software programming tools.

WE VALUE

* Knowledge of Fire alarm system codes, NFPA guidelines, devices used and functions for FA applications. Honeywell products knowledge XLS140/3000, EBI, XLS1000, FS90.
* Good presentation skills
* Training/Certification on Networking protocols and products.
* Knowledge of Microsoft Windows Operating Systems and Microsoft Office Suite.
* Demonstrated ability to use tools and test equipment.

Additional Information

* JOB ID: HRD114406
* Category: Customer Experience
* Location: 1985 Douglas Drive North, Suite HBT,Golden Valley,Minnesota,55422,United States
* Nonexempt
* Due to US export control laws, must be a US citizen, permanent resident or have protected status.

Customer Experience (GLOBAL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.