CWM-Marcus by Goldman Sachs- Fraud Operations Specialist- Draper, UT
Posted on: 5 Mar 2021
Draper, UT
Job Description
MORE ABOUT THIS JOB
Consumer
The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team.
Responsibilities:
* Determine action required based on established procedures to protect the Banks assets; work with supervisor on handling more complex cases
* Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
* Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
* Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
* Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms)
* Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires
* Investigate risk identified through new account filters from new account opening process
* Investigate check and ACH returns and rejects. Review and investigate Fraud referrals
* Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions
* Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings
Basic Qualifications:
* High School Diploma or GED
* 1-2 years Fraud experience
* Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
* Strong understanding of the customer service experience
* Must be self-directed, detail oriented, driven, and able to work independently in a team-oriented and fast paced environment
Preferred Qualifications:
* Associates or Bachelors Degree
* Fraud experience in financial services environment
Goldman Sachs
New York, New York
The Goldman Sachs Group, Inc. operates as an investment banking, securities, and investment management company worldwide. It operates in four segments: Investment Banking, Institutional Client Services, Investing & Lending, and Investment Management. The Investment Banking segment provides financial advisory services, including strategic advisory assignments related to mergers and acquisitions, divestitures, corporate defense activities, restructurings, spin-offs, and risk management; and underwriting services, such as debt and equity underwriting of public offerings and private placements of various securities and other financial instruments, as well as derivative transactions with public and private sector clients.
The Institutional Client Services segment is involved in client execution activities related to making markets in cash and derivative instruments for interest rate products, credit products, mortgages, currencies, commodities, and equities; and provision of securities services comprising financing, securities lending, and other brokerage services, as well as the marketing and clearing of client transactions on various stock, options, and futures exchanges.
The Investing & Lending segment invests in and originates longer-term loans; and makes investments in debt securities and loans, public and private equity securities, and infrastructure and real estate entities, as well as provides unsecured and secured loans through its digital platforms. The Investment Management segment offers investment management services; and wealth advisory services consisting of portfolio management, financial planning and counseling, and brokerage and other transaction services. The company serves corporations, financial institutions, governments, and individuals. The Goldman Sachs Group, Inc. was founded in 1869 and is headquartered in New York, New York.
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IndustryBanking/Financial Services
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No. of Employees35,900
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Website
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Jobs Posted925
