Job Description

Company Summary

Join our team! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. As a global leader in providing title insurance, settlement services and risk solutions for real estate transactions, First American (NYSE: FAF) is an ideal place to build your career. We have been entrusted with helping our customers achieve and protect their dream of homeownership since 1889. We believe that our people are the key to the companys continued success, and we invest in diverse talents and backgrounds and empower our teams to achieve more than they could anywhere else. First American has created an award-winning culture and has been named to the Fortune 100 Best Companies to Work For list for the fifth consecutive year and to more than 50 regional Best Places to Work lists. For more information, please visit www.careers.firstam.com

Job Summary

Come join our Team as an Operations Trainer - WA State Remote! Administers and/or conducts training within a functional area or unit. Typically provides training on procedures, services, products, computer applications, operating systems, end-user training, etc. May also provide administrative support for the training process. Training may occur in a production environment, for internal or external audiences, or at the individual or group level.

Has functional knowledge and is able to use that knowledge to bring insight to a training role, identifies issues and inefficiencies and recommends process improvements.

Essential functions are typically described in terms of delivering established training materials, analyzing data, developing conclusions, providing recommendations, etc. May have subject matter expertise and some training experience.

Essential Functions

* Participates in and conducts training programs within a functional area or unit, typically in a production environment. May train an internal or external audience individually or in a group setting.
* Delivers training to internal and/or external audiences on processes, service, product, computer applications, operating systems, programming and end-user training. May include onboarding training and soft skill training.
* Conducts surveys and analyzes metrics to identify training opportunities based on projected needs, changes, and other factors.
* Deploys a variety of methods to appropriately present educational and training programs, including in-person presentations, audio/visual, print, computer and intranet.
* Evaluates and organizes existing materials for effectiveness and may adjust as necessary.
* May organize training schedules and other educational materials.
* Coordinates and executes educational and training events. May plan resourcing and logistics.
* Communicates with Manager on a regular basis. Provides regular status updates on progress and issues.
* Maintains an understanding of technical training methods, developments and best practices.

Knowledge and Skills/Technology Used

* Familiarity with training approaches and methods, tools and techniques
* Presentation skills and the ability to present information to a variety of audiences
* Data gathering and analysis
* Facilitation skills
* Critical thinking to assess training materials
* Possesses a professional proactive approach to problem solving, reliability and the ability to rapidly learn new technologies and processes
* Experience with writing and/or maintaining documentation such as user manuals, reference guides, and on-line help text
* Experience working independently, pro-actively completing project activities; communicating with subject-matter experts; and making recommendations for improvements in training activities
* Strong written and verbal communication skills
* Strong interpersonal skills
* Self-motivated; self-starter
* Ability to manage multiple tasks
* Proficient in Microsoft Word, Excel and PowerPoint

Typical Education

* High School diploma or equivalent

Typical Range of Experience

* 2-5 years of training-related experience
* May require subject matter expertise on department processes

Location/Travel

* WA State Remote
* Travel is 20% if they live on West side of state, 20-30% if they live on East side of state.

LI-KS1

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.