Job Description

Join the Clean Energy Revolution

Become a Mail Operations Manager at Southern California Edison (SCE) and build a better tomorrow. In this job, you will have overall management and oversight responsibility for Mailing Operations (staff of 25), including the $15M Postage Budget/Oversight and the Key Performance Indicators for Customer Bills Mailed on Time, at >99.8% within the Revenue Services Organization, Customer Billing Operations. This includes directly leading team of 23 individual contributors, managing the performance of the entire organization, setting the organizations goals and objectives, and determining staffing and resource needs of the overall operations including vendor support for various services and supplies.

In addition, evaluates and recommends new processes and provides direction for arising issues. You will develop, recommend, and implement processes to improve service levels, providing leadership, mentor and career development to staff.

As a Mail Operations Manager, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?

A day in the life - Get ready to think big, work smart and shine bright!

* Develop and execute short- and long-term resource plans and strategies to support achievement of key performance targets.
* Ensure that day to day Operational processes are achieved.
* Collaborate closely with cross-organizational business partners and associated processes, timelines, resources, and budget.
* Lead the development, recommendation, and implementation of policies, procedures, and processes to ensure consistent application, achievement of service standards, service delivery improvements, efficient production operations, as well as compliance of regulatory, safety, and Sarbanes Oxley responsibilities.
* Anticipate, direct and communicate corrective actions/contingency plans for operations.
* Provide direction for unforeseen issues related to personnel, safety, vendors who provide services and supplies, production, equipment, contract management and compliance.
* Forecast resources and negotiates to obtain required resources.
* Inspire change, motivating, encouraging, and rewarding others to look for opportunities to challenge the status quo.
* Contract management and monitoring for fulfillment, vendor performance, invoice reconciliation, validation of charges, contract renewals and corrective actions for discrepancies.
* Serves as subject matter expert to management, project managers and managers across OUs i.e. AP, Payroll, IT. Develop plans and leads cross-functional teams to implement projects such as developing short- and long-range plans to upgrade Mailing Operations equipment to maintain state-of-the-art operations.

Qualifications
The essentials

* Five or more years of experience managing or leading a professional group, unit or team.
* Three years experience with operational processing and vendor management.

The preferred

* Three years of experience in the utility industry.
* Prior experience with mailing operations.
* Bachelor Degree or higher in applicable profession, business, or technical field.
* Proficiency with Microsoft Office applications (e.g. excel, word, power point).

You should know

* Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, and hiring process, and more!
* You will be required to be onsite during mailing operation hours.
* Mailing Operation Work Week is Tuesday Saturday, Manager may have to support Saturday Coverage.
* This position requires testing and applicants who are identified to continue through the selection process will be invited to test via email. We invite you to visit our Candidate Resource page for further information and to access information guides. Please access our Information Guides, to reference AON Leadership test 8201. Candidates who have previously passed these assessment(s), in some cases, may not need to retest again for this position.

About Southern California Edison

The people at SCE don't just keep the lights on. Our mission is so much bigger. Were fueling the kind of innovation thats changing an entire industry, and quite possibly the planet. Join us and create a future with cleaner energy, while providing our customers with the safety and reliability they demand. At SCE, youll have a chance to grow personally and professionally, making a real impact in Southern California and around the world.

At SCE, we celebrate our differences. We are a proud Equal Opportunity Employer and will not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected status.

We are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. LI-MM1