Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen2019s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

This role is for a Service Delivery Transformation Project Manager that is focused on Lumen's Customer facing Portal. They will be the primary point to transform the portal to deliver a great customer experience for their delivery needs. Self-service tool that helps them retrieve and manage order information and order activity on their own. This role will be responsible for understanding customer journeys, developing roadmap, enhancement priority recommendations, and successful deployments. This role participates in and helps drive the timely completion of enhancements to meet our expectations.

The Main Responsibilities

* Develop, plan and manage portal transformation activities for Service Delivery functions.
* Accountable for timely project completion and delivery.
* Analyzes work plans and schedules and develops project progress and status reports (including executive status updates)
* Coordinate and facilitate project meetings.
* Develop and distribute timely meeting minutes, to include track/manage action items and verify they are incorporated into the program schedule and that deliverables are met on time.
* Assess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of management.
* Set program objectives and establish clear measures to successfully define and meet project deliverables and timelines. Utilize the change control process to track schedule changes.
* Acts as project team leader & accountable for successful overall project completion
* Through partnership with other staff organizations, define Key Performance Indicators (KPI), training, process standards, policies, and procedures if applicable
* Ensure adherence to project related policies and processes
* Reiterate scope, roles/responsibilities and schedule on a regular basis and provide team members a single point of contact for all project issues
* Employs judgment to make business decisions about things that will impact the project, customer or company and has the authority to stop activities from proceeding when continuing to move forward would have a negative impact
* Responsible for identifying and ensuring participation of all required internal and vendor resources to ensure the on-time delivery
* Understands project goals and objectives as it relates to Service Delivery business strategies and long-term needs. Deliverables include project assessment, team formation, schedule preparation, status/jeopardy reports, risk analysis, project status reports, and post implementation analysis.

What We Look For in a Candidate

Minimum:

* Bachelor's Degree and/or 5+ years of related experience
* Implementation experience

Preferred:

* Implementation experience on transformation programs
* Experience leading multiple complex projects in the technology industry
* Project Management Professional or PRINCE2 Certification
* 6+ years in project management experience

What to Expect Next

Requisition : 244454

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, 201Cprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.