Job Description

About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen2019s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Facebook: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Role

The Sales Support Associate develops a comprehensive understanding of Lumen's internal sales systems and processes while acting as the subject matter expert for all internal questions and escalations around these processes. The Sales Support Associate supports the sales team by driving rapid responses from internal teams via these processes and systems as prioritized by Sales Management.

The Main Responsibilities

Provide direct sales support by utilizing a variety of organizational and project management skills.
Manage required responses and forms from multiple teams during order preparation
Perform administrative changes to internal quoting system including workbook order entry, while assisting sales team with pricing and quoting group requests and sales credit verifications.
Partner with Business Process Engineering group to identify areas of process improvement.
Assist in sales funnel management by identifying committed sales.
Expedite sales process by facilitating requests with appropriate internal groups, coordinating completion, and ensuring timely responses.
Facilitate service inventory investigation.
Schedule follow up customer meetings and coordinate customer attendance for local events.
Provide support to sales staff as needed.

What We Look For in a Candidate

Bachelor's degree in related field, or applicable years of related experience
Excellent verbal and written communication skills
Ability to work with senior management to complete assigned tasks on time with minimal supervision.
Ability to prioritize multiple projects in a dynamic and fast paced environment.
Detail oriented, self-motivated, pro-active, and results-oriented professional
Excellent interpersonal, verbal and written communication skills
Ability to develop effective working relationships with peers, sales team and across organizational lines.

Preferred Qualifications
Up to 2 years' experience in the area of sales or marketing support
Ability to work with complex databases and systems
Experience with Salesforce and Excel

Requisition : 245357

When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position. Job-related concerns noted in the background screen may disqualify you from the new position oryour current role. Background results will be evaluated on a case-by-case basis.

EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, 201Cprotected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.