Vendor Returns Specialist
Posted on: 5 Mar 2021
Vernon Hills, IL
Job Description
The Vendor Returns Specialist reviews and submits all return requests from Sales and Customer Relations to CDW vendor partners. This role works interactively with CDW's vendors and partners to gain approval for return exceptions outside the standard return policies.
Key Responsibilities
* Interactively work with Customer Relations and Vendor returns to answer customer questions about return requests
* Work with the Sales force to resolve customer returns issues
* Submit and process Partner approved return exceptions
* Maintain the router to ensure that it remain below 900 open exceptions
Responsibilities
* File invoices and claims based on vendor requirements per specified deadlines
* Ensure that open exception forms are updated every 5 days with sales/vendor comments until completed
* Confirm that all returns and associated credits and debits have been completed and ensure that correct procedures were followed
Minimum Qualifications
* High School Diploma or equivalent
Other Required Qualifications
* Solid data entry skills with demonstrated accuracy and attention to detail
* Demonstrated ability to prioritize workload with strong time management skills
* Excellent verbal and written communication skills with the ability to effectively interact at all levels including senior leadership
* Proficient in Microsoft Office applications
CDW
Lincolnshire, IL
CDW Corporation provides integrated information technology (IT) solutions to business, government, education, and healthcare customers in the United States, the United Kingdom, and Canada. It operates through three segments: Corporate, Small Business, and Public. The company offers discrete hardware and software products, as well as integrated IT solutions, including mobility, security, data center optimization, cloud computing, virtualization, and collaboration.
Its hardware products comprise notebooks/mobile devices, network communications, desktop computers, video monitors, enterprise and data storage products, printers, and servers; and software products include application suites, security, virtualization, operating systems, and network management. The company also provides warranties, managed services, and consulting design and implementation services. CDW Corporation was founded in 1984 and is based in Lincolnshire, Illinois.
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IndustryInformation Technology
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No. of Employees9, 434
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Website
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Jobs Posted1324
