Job Description

At American Family Insurance, we believe people are an organizations most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, were committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. Thats why we provide more than just a job we provide opportunity. Whether youre already part of our team in search of a new challenge or new to our company and ready for whats next, youre in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.



Job ID:

R20559 CFR Sales and Customer Analyst (Open to remote) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$76,900

Compensation Maximum:$123,200

Summary:

Job Family Summary

Develops new or enhanced insurance products, services and customer innovations for targeted lines of business, industry segments, or specialty lines. Utilizes market research data to identify, analyze, and evaluate markets, products, or services that are potential areas for the company to enter. Develops and executes strategic plans for entry into new markets or the development and introduction of new products and services. Prepares contract language, develops initial underwriting guidelines and standards and oversees development of new predictive analytics including pricing models and other predictive models.

Job Summary

The Field Sales & Customer Analyst Leads the development and implementation of sales & customer support programs and projects. Responsible for leading collaborative work streams to drive the development and implementation of sales strategies. Manages the planning and logistics for campaigns/incentives and development of customer cultivation efforts. Collaborates with Marketing staff and business partners to identify opportunities and priorities to penetrate Customer Segment markets. Measures, monitors and analyzes customer segment product/sales initiative effectiveness and efficiency.


Job Description:

Job Level Summary

* Requires specialized depth and/or breadth of expertise in own job discipline or field.
* Leads others to solve complex problems.
* Works independently in on the most complex situations.
* May lead functional teams or projects.

Primary Accountabilities

* Marketing and Branding identifying opportunities and priorities to penetrate markets, promote target markets, and agent lead development.
* Understands product platforms, procedures, and sales to collaboratively develop strategic sales programs for agency growth.
* Develops and facilitates analysis and data collection processes to assess and better understand the effectiveness of division sales efforts, reporting results and recommending modifications to management
* Partners with other departments to build measurement tools that assess the success of the sales and customer initiatives.
* Gathers data through interviews, focus groups, surveys, and other methods - provides analysis and insights into key sales and support programs to division leadership.
* Partners with other operating companies to understand product systems tools and procedures to develop programs for sales & customer growth.

Specialized Knowledge and Skills Requirements

* Demonstrated experience providing customer-driven solutions, support or service.
* Demonstrated problem-solving and analytical skills to review product, platform, and/or customer data.
* Demonstrated knowledge or experience in area(s) of data and business analytics, customer, insurance, managing multiple workstreams, report development & communication.
* Demonstrated experience making independent decisions.
* Strong communication and negotiation skills.

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Additional Job Information:

* Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
* Offer to selected candidate will be made contingent on the results of applicable background checks.

We are open to remote workers (anywhere in the US)

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When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

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