Job Description

Citi technology are seeking a highly motivated front office IT professional to work in our Global Spread Product (GSP) Production Services team support group in the New York office. The GSP Support team is responsible for the production environment for a wide range of applications ranging from Pricing, Risk management, E-trading, Sales tools, to Risk and PNL consolidation, providing application support to our Credit and Securitized Mortgages Trading and Sales Businesses.

We work in partnership with the business running the application production platform, providing quick resolutions to their issues, drive stability, efficiency and effectiveness improvements to help us and the business succeed.
The role will entail working closely with senior business partners, developing application knowledge, driving and tracking projects around stability and service improvement, incident resolution and follow-up activities and providing strategic technical solutions. You will develop detailed knowledge of the Credit and Fixed Income Spread Product trading businesses. You will be working closely with your counterparts in London, North America and Asia operating in a follow-the-sun global model, along with application developers and business analysts in the team.

Key Responsibilities:
Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
Communicate effectively with operations and technology partners on a regional or global basis.
Ability to work with the front office business and handle time critical issues through to resolution.
Technical ability to investigate issues using various technologies, including but not limited to UNIX, SQL/SYBASE database, ECS/AWS Cloud computing.

Required Skills/Experience
Extensive experience with application support is critical
Excellent interpersonal and communication skills, great teammate.
UNIX (AIX/ Linux) environment
Databases - Oracle, Microsoft SQL.
Knowledge on Geneos ITRS monitoring would be an added advantage or any other monitoring based platform.
ECS, AWS and cloud computing would be preferable
Exposure with Flink and AppDynamics preferable
Scripting and automation experience.

Bachelor's Degree

Additional Responsibilities:

* The Apps Support Tech Lead Analyst is responsible to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
* Provides expertise in area and an advanced level of understanding of the principles of apps support.
* Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
* Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
* Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
* Considers the implications of the application of technology to the current environment.
* Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
* Acts as advisor or coach to new or lower level analysts; allocates work.
* Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
* Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
* Persuades and influences others through strong and comprehensive communication and diplomacy skills
* Performs other duties and functions as assigned
* Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

About You:

* Practical problem solving and strategic thinking skills
* Demonstrated leadership, interpersonal skills and relationship building skills
* Service oriented attitude
* Ability to work in a fast-paced environment
* Experience working or leading requirement gathering efforts for multiple large development projects at one-time
* Proficient using basic technical tools and systems
* Good interpersonal and communication skills

Education:

* Bachelors/University degree, Masters degree preferred

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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